Currys Reviews Summary

Customer Service

Pros:

• "The assistant was great and very patient even though 2 of the items(fridge freezer)we wanted wasn't in stock."
• "We have just received model customer service from Gil, who not only helped us to identify an appropriate printer, but also gave invaluable advice on other products which we will come back and buy."
• "I have recently used the Team Knowhow and was pleasantly surprised by the quality and speed of repair."
• "I live near Enfield but I prefer this one because of the customer service which is very important to me, I was there today and the assistant named Amy was so helpful and relatable."
• "Helpful staff who were prompt with their service. Store is large and easily laid out with the different departments."
• "The staff here are friendly and helpful my recent purchase of an apple wireless charger developed a fault and was still under warranty I was offered a brand new replacement."
• "Received fantastic customer service today from Alex in the TV section."

Cons:

• "Short staffed. Unable to offer satisfactory customer service if at all any customer service."
• "Hate Currys PC customer service, I've been to this store 100 times and staff will notice at you but won't approach you."
• "NO ONE HELPED ME, All employees saw that I needed help and yet no one helped."
• "Everyone i speak to tells me something different."
• "Biggest problem was that the staff were happier talking amongst themselves rather than helping customers."
• "Staff managing click and collect orders definitely need some customer service training."
• "Atrocious customer service. Unhelpful staff, rude managers."

Product Availability and Stock

Pros:

• "Plenty of choice for technology, TVs and electric appliances at good prices."
• "Large tech store where if you know what you want you can get it at a reasonable price."
• "Nice place with a good selection of products: computers, phones, tablets, games, TVs, connectors and cables, white goods etc."

Cons:

• "We're waiting in line for over 30 minutes on Black Friday to buy Chromecast... lady behind counter told me that everything is sold out."
• "Came back almost instantly saying they didn’t have it."
• "Wanted to purchase TV today. Not one member of staff in section to help."
• "The website was very misleading informing me of items in stock when I get to store I then find out it's not in stock."
• "Got sent to Chingford store as they had it in stock, but they couldn't find it?!"
• "Went to Enfield store to buy a laptop, but wasn't in stock."
• "They fully never had knowledge over a product I wanted to buy."

Delivery and Communication

Pros:

• "Very efficient reserved a microwave online was in and out the store within a few minutes which was great as I had my noisy 2 kids with me."
• "Really easy even tho I could not operate my smartphone... the parcel was there. Brilliant."
• "Used the park click and collect service. It was very quick."

Cons:

• "Curry’s damaged the countertop when delivering a dishwasher."
• "I was told i would get a text before delivery. 1 week later i didn't hear anything."
• "Expect to wait 2weeks for delivery if you order in store, that is only if you realise they lost the package."
• "They delivered our fridge 4 hours late, product was damaged."
• "Ordered a parcel to this store via DPD. They decided to send it back before the collection expiry date and blamed it on DPD."
• "Purchased a soundbar online for click and collect at Chingford branch, delivery box and product box were damaged."
• "I called Curry’s the following day and raised my complaint, I was informed that someone will be in contact within 48hrs. It has nearly been 2weeks and no one has contacted me."