Address: 3 Dudley Rd, Stourbridge, DY9 8EL, United Kingdom
Phone: +441384897896
Rating: 4.1
based on 106 reviews.
Customer Service
Pros:
"Family run car business. They are friendly and will do anything they can to help you."
"Excellent service no bull just honest job, option to spread payments at zero %."
"As always excellent service from all the Team particularly Bobby."
"I would recommend formula one every time, they have amazing customer service & care about safety, what is needed rather than just taking your money."
"Excellent, fast and friendly service we took our Astra here for an MOT and Ali really looked after us, we will definitely use them again and recommend Formula 1 Lye to EVERYONE, just call Ali he will take care of EVERYTHING!."
"Great service was seen as soon as I arrived which was early to my booked time was in and out with 4 new tyres and tracking in less than an hour."
"Excellent, really helpful and professional."
Cons:
"His attitude was disgusting."
"I have been met with seriously aggressive and intimidating behaviour from the centre manager Ian James when asking them to fulfil their promise."
"That grumpy old man at reception is very rude and no customer skills at all."
"Been going here for years and always been OK but my recent MOT visit, the receptionist was quite rude and had a bit of an attitude."
"The chap at the desk was just rude and aggressive in the way he was talking to him."
"Rude staff on reception, felt intimidated and uncomfortable."
"Rude guys I spoke to as well, AVOID AT ALL COSTS!!!!"
Efficiency and Reliability
Pros:
"Managed to get a last minute MOT appointment, due to my own silly admin error."
"Having researched tyre prices F1 Autocentre was by far the cheapest."
"After buying new tyres recently from the centre, I found I needed a new valve for a tyre on my other car. After a phone call to the centre I was informed they would do it free of charge."
"Great place had my car MOT there last week passed but needed 2 rear wheels which were replaced yesterday they priced matched and gave me a very competitive price."
"Had 4 tyres replaced today and they did a fantastic job, staff were extremely polite and friendly kept me up to date how it was going while I was waiting."
"Not only did I get a prompt and friendly service but they told me my tyres were covered so only paid the fitting fee."
"Price of premium tyres was good."
Cons:
"Despite booking service took longer than expected."
"Booked an appointment for 10am as per their schedule because I was able to be flexible. Turned up to be told it will be an hour wait to see my car. Absolute waste of time."
"I went to have a snapped handbrake cable changed on a hyundi on a saturday morning and i had to ring them everyday to see if the part was there and for the price for fitting after nine days i gave up they just kept saying il phone you back when i get in touch with the supplier."
"Overall poor experience, poor value quote and I will not be using again."
"I would give these people 0 stars if I could, very poor customer service."
"They said they would contact me on a price but they never did."
"Ordered 2 tyres online, to be fitted at the Lye depot at 2pm the following Wednesday. Received an e-mail a day before asking me to please arrive 10 minutes before scheduled time. On arrival was told that there were four people waiting ahead of me and could not guarantee my tyres would be fitted even before 3.30pm."
Quality of Service
Pros:
"This is my first time using formula one auto centre and will 100% be returning in the future."
"Absolutely fantastic down to earth service."
"Excellent customer service, made me feel like a valued customer."
"On the plus side manager was very helpful and an very good price on the tyres, so would definitely use them again."
"Had to take son’s car for an MOT, found Formula One reasonably priced and very professional."
"I went into Lye to have a full service and a general check on tyres, brakes etc and received the best customer service that I have ever had."
"I would just like to say what a fantastic service this branch provided me."
Cons:
"Engine oil was not changed even though it was part of the paid for service because 'We did not know when your last engine oil change was so we only topped it up'."
"After spending £1100, on an MOT, Full service and repair only a month ago. The undersheild to the engine became lose, hanging on by a thread driving down the motorway."
"Took my car for a mot it failed on stuff that I know wasn't right they was gon to cost me alot of money to be fixed i know I was being ripped off so took it to another mot centre and it passed worse place i have ever been too trying to rip people off for there money."
"They said it's quite expensive as it's the whole hub with bearings need replacing. I was quoted £580."
"Will not be using them again noticed when got home they had fitted wrong size of tyre wanted 215 but they fitted 205."
"Had two tyres fitted on Friday. Drove out of the garage to Hereford. On route the steering wheel was constantly shaking."
"Booked in at F1 for a new timing belt and full service. The problems started the day the work had been 'completed' on my car."