Kwik Fit - London - Old Kent Road Reviews Summary

Customer Service

Pros:

• "Especially grateful to Joe who was nothing but polite and accommodating throughout my visit."
• "A big thank you to Frank and his team ... he was Very helpful and professional in his job."
• "Received outstanding customer service from Raymond at this branch earlier in the week."
• "The staff were very professional polite and talked through the issues identified prior to sending through their completed report."
• "The staff are cheerful, polite & pleasant to deal with."
• "The 2 Managers, a white guy and a mixed race guy welcomed me with a genuine smile which was great."
• "I was very pleased with the service I received from Kwik Fit (old Kent road), from the moment I entered the centre I was welcomed by a very polite young man."

Cons:

• "Such a poor experience and customer service."
• "They have no customer service what so ever."
• "Person on front desk needs to be sent on customer service course! Won't be using this service again."
• "Poor customer service all the guys look so miserable."
• "The customer service is non-existent...I quietly sat and watched with amazement how management could let this happen."
• "Customer service is really not good. Had to wait in an unattended reception for 15minutes even though workers were coming in and out."
• "Person who dealt with myself this morning lacking in customer friendliness to add bad attitude!"

Pricing and Charges

Pros:

• "always use this branch it's always busy today they had severe problems with there it system and because of this and the delay I had to pay cash which worked out well for me as I was offered a large discount as an apology for the time I was stuck there waiting to pay."
• "The gentlemen serving me even let me order online to save myself a few quid."
• "Best is the guys appreciate many people run on a low budget, and are about getting you back on the road, not about selling you the most expensive tyres."

Cons:

• "When I went to collect my car and I asked about break pads he was saying £300 for rear side!!!!, they don’t even know price then how we trust!!!!"
• "Wont be coming back here at all! Would have been much cheaper to get them replaced at a Dealership!"
• "The charge I paid was too much and unbearable 😫."
• "He was going to charge me £155 for the service, and I said that was not the price I saw online."
• "He charged me £32 for labour to change the tyres, actually it is only £8 on the website, unlike his agreement to give me the discount."
• "Yet today, I was informed a discount was given of £36.98 for purchasing more than 1 tyre with yourselves but yet my total bill came to £230!?"
• "Complete rip off unless you order and pay online before arriving."

Quality of Service

Pros:

• "This is a great branch to do business with. My first time of use. Nice, clean & tidy."
• "The staff managed to get hold of the relevant parts, carry out the necessary repairs and change all four tyres, all on the same day."
• "Great customer service. I was having tyres changed on a Saturday morning... Everyone seemed upbeat & friendly & really tried to help everyone that turned up."
• "Flat tyre was sorted in an hour."
• "Today (20/02/16) I visited the Kwik Fit garage on the Old Kent Road due to my tyre be slashed. I am a mobility customers and this team couldn't have tried any harder to make me feel welcomed."
• "Extremely happy. In an age of automation, where often the personal touch is lost, the team at KF OKR are the remedy."
• "My 4 new tyres were fitted efficiently & quickly and they have a great new wheelbalancing facility that let's you watch your tyres being aligned."