Address: 27 Bridge Rd E, Welwyn Garden City, AL7 1JE, United Kingdom
Phone: +441707395995
Rating: 4.4
based on 140 reviews.
Customer Service
Pros:
"Fantastic Customer Service. Pete is always incredibly helpful and professional."
"Staff are really friendly and really helped me pick the suitable tyres plus a great price offered as well!"
"The staff were friendly, happy to chat, and very professional."
"Everyone in there was nice."
"The team were really helpful, honest, and provided an excellent service."
"So impressed with the helpfulness of the Welwyn Garden City staff."
"Anthony and team are always really friendly and helpful - I drove my car in to Kwik Fit late one afternoon as it started making noises and the team took a look straight away whilst I waited - thanks Kwik Fit!"
Cons:
"Worst experience in my life."
"Never was I informed about any delays nor received any apologies for the very long wait."
"Receptionist was rude and unhelpful."
"Worst experience ever! They wanted to take money for doing wheels balancing."
"The worst customer experience I have ever had! Sat in reception for 20min before even being seen."
"Bad service and rude."
"On arriving the person who was attending was very rude and was dismissing all the questions I was asking."
Efficiency and Timeliness
Pros:
"This Kwik fit did tyre repair today for my Tesla... Thank you for fitting me in and going the extra mile dealing with the foam."
"They said they would try to fit me in (& as I started walking home) they rang to say 'Come back we are doing it now!'"
"I would just like to thank all the staff at the Welwyn Centre. I was on my way to my next customer when I got a puncture on my van. managed to roll it to the centre and it was repaired within 15mins."
"Had my exaughst clip replaced in 20 minutes."
"At the end of the day I turned up with a slow puncture in the rear left tyre of my car... Found the puncture in 5 minutes, mended it and gave me my car back with a smile, a small bill and good grace."
"Very quick and smooth. Before booking they quoted me the time it will take and was given back the vehicle promptly within the quote."
"Took my car in first thing this Sat morning (in the snow) with a slow puncture... fixed the tyre in no time."
Cons:
"They advised me that they were busy and would be able to look at my car in about 45 minutes time."
"I booked in an mot with your branch for today. I arrived before the allocated time. And left after your team member confirmed my phone number. Returned a couple of hours later to be told its wasn't booked in."
"Booked 2 weeks in advance to get my air con recharged at this branch. Only to get a call 30mins before I’m due to drop my car off saying they have to cancel due to no trained staff working in order to fulfill my booking."
"Arrived 20 minutes early, for a pre-booked appointment, to be told come back later."
"I had to chase again and eventually the car was ready on the Saturday."
"45 minutes after my appointment started my car gets taken in for the actual MOT inspection."
"Then I get a call 20 mins later from someone else’s at the garage saying that 'my booking at 2:30 isn’t gonna happen today.'"
Quality of Work
Pros:
"Two tyres supplied and fitted, with every aspect efficient and done in a friendly way."
"They don't charge silly rates for jobs especially considering the top level of work they carry out."
"Great service here. I dealt with Andrew when I had a brand new tyre, supplied elsewhere, that was flat. He identified the faulty valve, dealt with the problem and don’t even charge me."
"Rather than just fitting a new tyre they noticed the valve on the inner tyre was leaking so fixed it too."
"They repaired the puncture free of charge!"
"Put in the car for a full service and MOT. The MOT failed due to an indicator failure in the wing mirror. The engineer suggested that I obtain a replacement- which I did. They then fitted it free and redid the test - PASS."
"A really efficient service, from the moment we made the call, to us driving away."
Cons:
"Noticed the rear wheels was installed oppositely."
"When they checked wheel alignment they told me that all wheels are out, then I noticed on a screen that parameters is for a different car."
"They just can't be bothered to check the tracking properly once they've replaced them."
"Got my brake pads and discs replaced on my van and after leaving the garage I called back to ask if it’s normal for my pads to still be squeaking and brakes and grinding when I come to complete stop."
"Size of the rear wheels was different to my requirement. The staff did not notify me before installation."
"Didn't balance the tyres properly, had to take it to 'tyre city' to finish the job."
"The 2 front tyres they had replaced 6 months before which legally passed the MOT in December were totally bald on just the insides of the wheel by March."
Price and Value
Pros:
"Staff are really friendly and really helped me pick the suitable tyres plus a great price offered as well!"
"Absolutely fabulous guys, checked my car over for me as I haven't had it that long advised I need another replacement tyre due to cracks throughout the tyre..even matched the online price for me."
"They don't charge silly rates for jobs especially considering the top level of work they carry out."
"A great price offered as well!"
"Really good. Cheapest place for tyres, cheaper than blackcircles and Asda tyres."
"It was easy to order the tyres required on the Kwikfit website at a very competitive price and book my car into a Kwikfit branch of my choice with a time booking also of my choice."
"Quick, reasonably priced & very helpful."
Cons:
"They charge me £50 for a check and front adjust - this is £29 in Halford."
"I was also quoted a price on the tires which was far more then it actually cost me at a genuine BMW showroom."
"From an online payment of £137, I had a bill of £239 for just 2 tyres and a check and front adjust!!!!"
"Unfortunately their prices for tyres were extortionate so I sourced them elsewhere."
"The cheapest tyres they had for a small ford fiesta was £80."
"I had a phone call to say they will need to use different tyres - which were £80 each!"