Formula One Autocentres - Kettering Reviews Summary

Customer Service

Pros:

• "Staff very professional, polite and helpful."
• "The mechanic was a friendly welcoming guy."
• "Very friendly and professional staff."
• "Josh at reception was very helpful and polite, got my car booked in for tracking even though it was a last minute request."
• "Thank you Steven for an excellent customer service."
• "One member of staff was nice and polite the tyre girl."
• "The service provided by the staff and deputy manager was superb."

Cons:

• "However the only thing I could pick out as a negative was the guy on reception seemed quite moody."
• "Not customer friendly. The guy at the front desk was not friendly."
• "Certainly will not use these guys again and recommend others to do the same!"
• "The manager also did not talk to his team in a professional manner in front of customers."
• "Just rude obnoxious staff who don’t have no real grasp of customer services."
• "His attitude was arrogant and dismissive, he adopted a ‘couldn’t care less attitude’."
• "Not impressed with this garage at all, incompetent and rude, including the regional manager."

Booking and Scheduling

Pros:

• "The online experience was great, so simple, clear and quick."
• "Ordered tyres and paid online. Easy process, good price."
• "Easy online appointment system."
• "Kept to appointment times and good discounted m.o.t. fee."
• "Arrived 15mins before my appointment and was told the work should take about 1.5 hrs, was pleased to see work started at the correct time."
• "Went for the AC regas after booking a date online and confirming the time slot via phone. I was told 1 hour window for the regas process and car was handed back within the hour."
• "Easy tyre fitting procedure."

Cons:

• "On my recent visit having previously booked in for Mot was kept waiting as they had obviously over booked or short of staff."
• "They are always running late, I booked an appointment at 2:00 pm, but they said comeback after school time because they are running late."
• "I booked my car here for MOT and servicing and upon arrival was told my car won’t be seen therefore the trip over was a complete waste."
• "After booking my mot with them well in advance they call me 24 hours before and say they can't do it leaving me with a car I can't use because it has no mot."
• "Booking on the web, told me (any time) Sunday am. Got to Reception at just after opening (10:05) and was told there 'is nothing in the diary'."
• "Terrible experience! They do not share calendars with bookmygarage.com so when I turned up to my appointed time they had no space."
• "Dropped my tyre of day before as was just getting a new spare fitted the next day. Appointment for my tyre was 8.30 am I turned up at just after 10 and tyre was still not done not even started."

Quality of Service

Pros:

• "The work was done at my convenience and the guys couldn’t have been more helpful."
• "Really great service from formula 1 auto centre my mazda 6 service with mazda is £310 every 12 months.. last year formula 1 did a full manufactures service for £120 and updated the online service record."
• "Great service. Best price I could find."
• "These were ever so helpful I had a pleasant experience from start to finish."
• "The prices are very competitive."
• "Great range of tyres and prices."
• "They got the job done in about 35 minutes which was reasonably good."

Cons:

• "When I came back my front bumper was damaged and they denied it straight away."
• "Very bad experience!.. They brok my car…."
• "So a problem from a previous visit not dealt with and now with my last visit I can no longer go above 55mph due to the steering wheel vibrating badly."
• "Job done and paid for, but as I walked towards my car, something didn't look right. I found that all the chrome wheel nut caps had been left off both front wheels."
• "The car couldn't even park at ASDA as it kept rolling back."
• "Absolutely disgusting that they were going to charge me for something that it didn't need."
• "Ended up doing a standard job, but the service was poor. not even anywhere to sit and wait."