Baldock Services - Extra - A1M J10 Reviews Summary

Parking

Pros:

• "Parking is free for the first 3 hours and the place is kept very clean."
• "Nice service station with 3 hours free parking instead of the usual 2."
• "This is a nice big service area with 3 hours free parking."
• "Plenty of parking with allocated space for caravans."
• "The parking also is good, I never have issue when I have to park, is always space available."
• "There was more than adequate parking."
• "Parking is good with a fuel station."

Cons:

• "28 quid to park my truck for the night and not even a pound discount for a meal."
• "What an absolute crud Hole for any truck driver don't bother. It's £28 cash or £30.33 via snap account."
• "£30 to park my truck overnight without a meal voucher is daylight robbery!!"
• "Parking quite expensive even for Snap users."
• "Bloody dear to park, £28 and not even a meal voucher. Greedy robbing gits."
• "Expensive typical Extra HGV parking overnight at £30."
• "Payed £30 to park up for night in Truck after 15hr shift."

Cleanliness

Pros:

• "Tables cleaned and sterilised almost immediately after departure, at least whilst I was there, for what it is above average."
• "Lots of parking, Toilets are very clean, good choice of food outlets with loads of seating."
• "The toilets are always kept clean."
• "Cleanliness is excellent most of the time too."
• "Toilets very clean and plentiful."
• "Toilets are clean and well maintained."
• "The food court, tables and chairs were very clean."

Cons:

• "Coupled with dirty toilets, and everything else closed I very much doubt I’ll be stopping here again."
• "What can you say about a motorway service station..... there was an obvious poo in the main walkway though, I don't know if it was human or canine. No one had bothered to clean it up."
• "The shower, in the gents, looked in disrepair."
• "However the toilets were really dirty on the floor and smelly at this particular location."
• "Showers filled with damp not that clean so over all a total rip for truck drivers."
• "The tables were disgusting, no one was clearing or cleaning them. The floor was covered in food."
• "What a dirty place. We stopped off here on the way home from Luton Airport."

Customer Service

Pros:

• "The MacDonalds manager saw I had my hands full with my two little ones. He told me to find a seat, kindly took my receipt with my order number and brought our order over to us."
• "Staff really helpful and friendly at the outlet with the golden arches."
• "Very friendly staff. Magic (supervisor) was cleaning and came up to say good morning and ensure we were happy."
• "And the staff were extremely pleasant and helpful."
• "Always staff cleaning the eating area and concession staff are friendly too."
• "Staff very polite."
• "I'd like to add that the staff at Macdonald's are extremely helpful and happy to serve!"

Cons:

• "Woman in the Shell garage was the rudest person I've ever encountered."
• "The staff that served us in chopstix noodle bar were awful, rude and uninterested."
• "Mcdonalds staff were rude, told me coleslaw doesn't contain mayonnaise, had no fizzy drinks."
• "Rude staff at KFC, even though advertised they open until 23:00 and apparently at 21:45 they claimed there were only certain menu items available."
• "The staff member shouted in a stern voice for us to not touch the glass."
• "Visited KFC for a bite to eat, the staff member who served me really needs some customer service training."
• "The person that served me in McDonald's was rude and the order had stuff missing."

Food and Beverage

Pros:

• "Plenty of choices of food to suit all, McD, KFC, Gregges, M&S, Noodles and coffee shop."
• "Fantastic services wide range of shops but always have a look for the offers before making a decision."
• "Bacon cooked perfectly. Egg moist not dried up or burnt."
• "We had a lovely meal in a box from Chopstix, a Chinese with several dishes available with either egg fried rice or noodles very tasty."
• "Good selection of places to eat inside so everyone can get what they want."
• "Great selection of fast food places."
• "Good Range of food outlets. McDonalds, KFC, Gregg's to name a few."

Cons:

• "Went into Starbucks for a coffee and they didn't even get a bit of it right."
• "Sadly the chips were awful 😖 dry and tasteless."
• "Poor service and poor coffee."
• "I then started my meal and it was all cold this service was ridiculous and the fact the staff can't give basic allergy advice is ridiculous."
• "The KFC was terrible, only 3 staff on and a 20 minute wait for food to arrive."
• "Do NOT bother going to KFC. They are lazy, rude, provide the wrong food AND serve it cold."
• "Stopped off for a Mcdonalds on way home from holiday. Very disappointing. Chips soggy and lukewarm as were the burgers."

Facilities

Pros:

• "Great place to stop, great variety of food choices, clean toilets and also you have a shower there."
• "This is everything you could possibly want and more: max stay 3 hours same on a blue badge scheme."
• "The layout of the services was good with fully displayed disability parking spaces and facilities."
• "The service was good and the toilets clean and noticeably GOOD WHEELCHAIR ACCESS."
• "McDonald's is 24 hrs plenty of parking spaces too."
• "This stop is ideal for EV drivers, with four 350 kW ultra rapid chargers from Ionity and two 120 kW rapid chargers from GridServe."
• "One of my favourite services, easy to get in and out, close and clean distinction between food court and petrol station."

Cons:

• "The most ridiculous caravan parking I have ever seen! If you COULD get in, you will NEVER get out if anyone else is there!"
• "Caravan parking is ridiculous!"
• "Stopped off here with a caravan. Designated caravan spaces were tiny and as for getting in and out of them impossible unless you have a tiny outfit."
• "Caravan spaces a waste of time. Too short. Too narrow."
• "The showers also left a lot to be desired cracked tiles on the floor and walls and damp patches and mould on the roof tiles as well."
• "They have 2 rapid EV chargers here but neither work so putting me in a really bad situation."
• "The individual space allocated to EV's need to be bigger."