Welcome Break Leicester Forest East Southbound Services M1 Reviews Summary

Food and Beverage Options

Pros:

• "Food selection was decent, and had access to both Starbucks and Costa coffee."
• "The fast food choices are good - KFC and Burger King."
• "We chose to eat Chopstix and the guy behind the counter was great, really helpful and allowed us to try things before we bought, the food was great."
• "The food was outstanding and not rip of service station prices."
• "Harry Ramsden's always serves a tasty fish & chips meal."
• "The food at chopstix was nice and the starbucks was good there too."
• "Our food was quickly served and was fresh and tasty."

Cons:

• "Burger King food was awful and high price."
• "They got my order wrong so badly that I couldn't eat it."
• "KFC service was fast but expensive and they use fast-dissolving paper straws."
• "No real inexpensive choices to eat, and crowded at peak times."
• "The burger at Burger King sells at a premium but tastes like someone first wiped their derrière with it."
• "The worst food I have EVER eaten in the food court."
• "Burger King here is awful. Menu only includes basic things. Burgers lack of ingredients, products are not fresh."

Cleanliness and Maintenance

Pros:

• "Toilets were remarkably clean considering the number of visitors."
• "This service space is located on the motorway over a flyover. You can see cars are running underneath. Sitting facility is very clean and tidy."
• "Toilets were spotless, will certainly use again over the others."
• "When we were there it was obvious that good levels of hygiene are kept here ongoing."
• "Everything looks refreshed inside from the shops to the toilets. It was clean and well maintained."
• "Toilets clean and modern."
• "Very clean in all areas."

Cons:

• "Miserable place. Lifts and lots of other stuff 'out of order'."
• "The toilets were a little wet and muddy from all the rain but that's to be expected."
• "Toilets smelly and not very clean."
• "The toilets were filthy and covered in excrement."
• "Toilets - dirty looking, smelly and flooded toilets. Probably the worst toilets I've seen at a service area."
• "Messy and dirty. Tables in Starbucks were dirty and floor was covered in food."
• "Dirty toilets. There was dust and fibres etc at the back of the seat where it had not been cleaned for a while."

Accessibility and Facilities

Pros:

• "Located on both sides of the motorway and accessible via over bridge."
• "Parking is never a problem and if you need disabled parking then there's a good few disabled parking bays at the front."
• "The shower room was a particular bonus as we were needing facilities of that sort so it was a relief to find it useable!"
• "Facilities clean and easy access baby changing facilities for.mums or dads to use with baby!"
• "Disabled parking bays close to entrance. Wheelchair accessible entrance."
• "A very helpful staff member assisted us personally with a wheelchair for my elderly father-in-law."
• "Parking is free for 2 hours, even at night."

Cons:

• "This relates to the West Northbound services at Leicester Forest. If you are a wheelchair user or need a lift to access the services which are positioned over the motorway, DO NOT USE THESE SERVICES."
• "The signage for the lift wasn't obvious when you're standing at the base of the escalator."
• "There is a one way system which is not clear and during the day it is dangerous as people go the wrong way all the time."
• "If you are in a wheelchair it's one to be avoided."
• "It was very unclear where the accessible toilets were, they were signposted towards the male and female toilets but it was unclear where they actually were."
• "Had to walk into gents toilets with my wife to find disabled toilet. Then lift to cafes out of action - she can’t use an escalator."
• "Quite a few of the facilities are on the bridge, so not the best for disabled."

Service and Staff

Pros:

• "staff friendly and offered additional services without prompt."
• "The staff were super friendly."
• "staff friendly and offered additional services without prompt."
• "Lovely staff, really good quality food."
• "Very happy and friendly person made my trip there very pleasing and happy thank you all who works there."
• "The staff at Subway were friendly and the loos were clean."
• "All the staff were honestly happy in their work and the cleaners were on top of their work."

Cons:

• "Staff clearly do not know what service is and think it is acceptable to slag off a customer off whilst stood within listening distance!"
• "Staff not particularly engaging or polite."
• "The staff were rude and unhelpful, they all looked suicidal."
• "The staff in KFC were less than friendly.... No signs up that it was closed, but clearly annoyed when asked!"
• "Staff at both appeared unhappy and on edge."
• "The worst food I have EVER eaten in the food court."
• "Service was not good due to the sheer number of guests."

Value and Pricing

Pros:

• "The food was outstanding and not rip of service station prices."
• "Sensible prices for a motorway services."
• "KFC however, great service and quick. Reasonably priced for a services."
• "the breakfast options in the morning were very reasonable."
• "Reasonably priced for a services."

Cons:

• "Very expensive petrol and in the dark quite difficult to negotiate through the car and lorry Park to the garage and the exit."
• "Fuel very pricey...about 20p to 30p more than local."
• "Everything's hideously overpriced and table cleanliness isn't top priority."
• "If you want to pay an extra 30p/litre for fuel - or an extra £15 per tank - then come on in. Food also ultra expensive as it always is in service stations."
• "The extra cost was a joke."
• "dried up calorific 'food' at ridiculously, unjustifiable prices - to be avoided at all costs!"
• "Coffee was good but charged £3.00. Totally unacceptable."