"Facilities staff polite and do an excellent job, providing some of the cleanest service station toilet facilities I have ever used."
"Stopped here with 2 young children. The facilities were very clean which is always the minimum you should expect."
"Lovely clean services with some really nice staff!"
"Modern, bright, clean services on the M40."
"Toilets looked newly renovated looked clean."
"The vast area is very clean even the toilets are maintained."
"The bathrooms are mint clean with a number of items one can get from the gents."
Cons:
"Went for a KFC on a Saturday at 4pm as we live nearby, shocked at the dirty tables and floor."
"Quite a grotty, unclean service station."
"The seating area is filthy, with no staff clearing away or cleaning down tables."
"The chairs and tables were disgusting. Stains on all the chairs and benches... Really disgusting."
"Toilets were disgusting."
"Formerly decent services let down by being absolutely filthy."
"One of the filthiest, most disgusting services, I've been to."
Staff and Service
Pros:
"Services are fine, clean toilets, good amount of tables for food and polite and helpful staff."
"Staff diligently work their way through with efficiency but everyone seems quite chilled."
"The staff are very good and helpful."
"Would recommend the Gregg's here. Very polite staff and great food."
"We had a great coffee from Costa, the staff are very good and helpful."
"Lovely service quick good food and lovely staff thank you."
"The male cleaner in the Gents at 06:54am this morning was doing an excellent job!"
Cons:
"I asked at shop if shower facilities were available for drivers and was rudely informed the Hilton is down the road."
"Queues for all outlets slow moving, staff all seem uninterested and rude."
"BK staff were very quick to take orders but no real interaction/customer service delivered which was disappointing."
"Service at the Costa was truly dreadful, took almost 30 minutes to get served despite 4 staff on duty."
"Typical motorway services... went to Costa, firstly it seemed to be all teenagers working there who didn't have a clue as to what was going on."
"It's overpriced the m&s staff are rude and to top it all off I got a ticket for being disabled and parking in a disabled parking spot, even with my badge displayed."
"Stopped here, wished we'd waited. Hand sanitisers empty..people walking about inside with no mask unchallenged."
Facilities and Amenities
Pros:
"There is a good choice of places to get food, with a single and very large dining area."
"All the expected food outlets and a W H Smiths."
"Good selection of the standard eateries e.g. KFC, Burger King, Gregg, Cornish pasties etc, and Costa cafe and M&S."
"Nice and clean, lots of parking, plenty of food choices during the day."
"Good selection of shops and fast food places."
"Plenty of different types of outlets, large parking area, easy entry/exit system, drive through areas."
"Fairly good service area with good selection of facilities."
Cons:
"By road, Moto Cherwell Valley is extraordinarily difficult to locate, and also to vacate."
"The car park and the traffic island on main road entrance are a little chaotic to manoeuvre."
"The disabled parking is a very, very long way from the toilets."
"Shame most of the food places were shut, hence four stars."
"Not the best service station, at 6:40 in the morning only a few places are open and limited food available."
"The car park is ridiculous, loads of empty spaces in the first column of bays but no way to get to them if you're following the road markings!"
"Biggest issue for me was the lack of availability for EV charging."