Lucky Tails Alpaca Farm Reviews Summary

Animal Interactions

Pros:

• "The alpacas were really friendly, I walked Norman... But the meerkats were amazing and I will do this again."
• "The alpacas were absolutely beautiful."
• "You really do up close and very personal with the meerkats! It was such fun."
• "Amazing experience walking the Alpacas and feeding meerkats."
• "The alpacas have loads of personality and provide much entertainment and are happy to eat food that can be bought at shop here."
• "The meerkats are the friendliest I have come across they loved snuggling on your lap."
• "The Alpacas are absolutely incredible! They are the friendliest animals and all have their own funny characters!"

Cons:

• "Good place to go. However, some of the other animals are sad and aren't looked after well."
• "Came here with my boyfriend. We had a really nice time with the animals, and loved feeding them, however, the conditions the animals were kept in was really sad."
• "Didn’t agree with the living conditions of the Meerkats either."
• "Got to the end of the alpaca walk and was advised to get the bag of food out, about another 10 alpacas had joined us in this field so you become surrounded by spitting, jumping, pushing, muddy alpacas."
• "The enclosure the goats and sheep are in also looks too small."
• "Also all the enclosures seemed to be way too small to me."
• "Major let down was the general poor repair of the whole site and very over grazed alpaca sick pasture with unsafe fencing and debris everywhere."

Staff and Service

Pros:

• "The staff here were also very polite and knowledgeable about their job and the animals on the farm."
• "All the staff are so friendly and knowledgeable, able to answer all our questions about the animals."
• "The staffs were kind to offer us wellies to wear to walk in the fields."
• "The staff there were friendly and happy, and dealt amazingly with a grumpy grandparent."
• "The staff were really friendly and welcoming and what was really amazing to see was how much they loved all the animals."
• "Staff were really friendly and knowledgeable, the meerkats were so cute and one called Sergei fell asleep in my lap 😍"
• "The staff were all lovely and keen for you to ask questions to learn more about their farm and animals."

Cons:

• "It was a little confusing as to where we needed to go and what was happening, as there wasn't anyone around to greet us or ask where to go."
• "They do not reply to emails."
• "The staff preferred to chat amongst themselves then actually give the experience to customers, although all lovely, it lacked professionalism."
• "If I could give a minus rating for the customer service I would."
• "Owner quite prickly about the fact I hadn't pre-booked."
• "Paid for a 1 year adoption pack as a gift for someone and had no updates. Contacted them on 3 occasions and twice they asked for my email address and still nothing."
• "Some of the staff members were really pleasant but two very rude, and made us feel unwelcomed."

Facilities

Pros:

• "It's great there are handwashing and boot washing facilities and the loo."
• "They have a toilet and picnic benches if you take your own food."
• "Can buy tea, coffee and hot chocolate here too, and the sausage roll is highly recommended!"
• "There's a small gift shop and cafe there so you can get drinks and sweets for the kids and some savory snacks for the adults with outside seating."
• "Small shop for the kids to get some bits and lots of pairs of Alpaca wool socks."
• "Toilet and car parking on site and little cafe selling drinks and food."
• "Nice little Café/Shack for drinks & basic snack or biscuits."

Cons:

• "Also there is NO CARPARKING at this facility - outside on the country lane only."
• "It is a farm so don't expect 5 star facilities."
• "Car parking and toilet facility could have been better."
• "The new cafe shack was in a shed but no food available apart from crisps and chocolate even though lots of other foods were advertised."
• "It says there is a coffee shop but this is more of a shack with outside seating only."
• "Just put out by all the cobwebs on the grates that need a bit cleaning."
• "The toilets smelt funny and the cafe wasn't much."

Booking and Accessibility

Pros:

• "Visited for alpaca walk, which was enjoyable. Booking process was a little slow via email."
• "You will need to phone to book as the website wasn't that easy to use and I gave up, but it was worth it."
• "This was a great find. Booked easily online, we went as a family of four and each one of us got to walk our own alpaca around the farm."
• "We had an absolutely wonderful time at Lucky Tails Alpaca Farm."
• "Had the best time at lucky tails walking dobby and chewbacca then visiting the meerkats!"
• "Enjoyed it so much that I booked another visit in the car on the way home!"
• "OMG, what a fantastic place, all the animals were so amazing will definitely be going back again, well worth the money."

Cons:

• "Very muddy though so bring wellies!"
• "Make sure you wear wellies the car park is small, however its ok to park in the lane outside."
• "Not for young families, or pushchairs or those that are not very able on their feet due to the poor location and grounds."
• "Booked one week in advance. Then they cancelled my booking and kept the money."
• "Bought a voucher for our family, called to book and Sarah told us to email. Emailed, no response."
• "We were excited to walk alpacas but, my daughter got upset that they didn’t have an alpaca for her to walk because there were too many people."
• "I can only imagine how good this place may be. I say IMAGINE because I never ended up using the tickets due to the fact that over the space of 3 weeks, I did not get a single reply."

Value and Experience

Pros:

• "This place is a hidden gem and is great for adults and kids alike."
• "A really great day!"
• "Was such a great experience."
• "Absolutely brilliant day out. Everyone loved it, just can't help but smile when you are walking one of the alpacas."
• "What a great place."
• "Love to see the alpacas with their personalities a must go for families."
• "Fantastic day out with my family."

Cons:

• "Was different for a change but wouldn't really go back again."
• "The food maybe slightly overpriced."
• "The site is not to the standard of a modern attraction; judging by the cost of the tickets, plenty of money is being earned but it's not being spent on the site."
• "Went today although the staff are nice they place itself was like a quagmire full of deep mud could hardly walk in it let alone lead an alpaca."
• "Major let down was the general poor repair of the whole site and very over grazed alpaca sick pasture with unsafe fencing and debris everywhere."
• "It really did look like a working farm, needs a good clear up of plastic bags and rubbish."
• "Hopefully over time the grounds will be improved as some areas looked a bit run down."