Formula One Autocentres - Woodford Green Reviews Summary

Customer Service

Pros:

• "The guys in the front desk were polite and helpful."
• "Second year visiting the guys at f1 Woodford and as usual i was very pleased."
• "The staff were helpful explained everything really well helped when needed and understanding too."
• "I left the centre super impressed by the people there and the service and would not hesitate to use them again or recommend them."
• "The customer service at the centre was great, even though there was a delay they kept me informed."
• "Wonderful friendly staff. Had my tyres changed and wheel balance did a great job didn't take long and at a very good price."
• "Jody & Matt were very helpful, polite & informative."

Cons:

• "PATHETIC AND USELESS! Used Formula one before... they had just lost a potential regular customer."
• "This place is a JOKE!!!! Unprofessional & unreliable."
• "Worst place to go for a service."
• "The centre were unable to fit my tyre due to a part on their machine being ripped. On top of that the manager lacked simple people skills."
• "Customer Service not up to the mark (wood ford branch)."
• "Don’t try calling. Far too busy talking to friends and family."
• "Customer service from Nathan (store manager, who knows nothing about cars by the way) was absolutely shocking."

Pricing and Value

Pros:

• "Price was also very good and will definitely return when my service is due."
• "They served me within the hour and managed to repair rather than replace the tyre, for a very reasonable price."
• "For price, service, efficiency, convenience and friendliness look no further than F1."
• "Went to change the tyres and it was the cheapest I could find on the market."
• "The prices were competitive too and they will price match with other garages."
• "It was competitively priced, the service was excellent and the wait time was a little less than 45 minutes at a busy period."
• "The price was EXCELLENT."

Cons:

• "Strongly wouldn't recommend it! Very money oriented."
• "It is disappointing and will never use them again."
• "Stay away from Jay if you do not want to be conned of your hard earned money."
• "It seems to get more expensive each time I go there so I will not be using again, especially as one of the years I had a really low mileage."
• "I feel that I was overcharged and conned for parts that my car did not need."
• "They wouldn't do anything to meet even half way as apparently 'they don't make any money on the tyres only on other work they get the customer to have done when the tyres are fitted' so beware."
• "Products are expensive, service is slow, rude staff."

Professionalism and Competence

Pros:

• "Air conditioning is now working as well as it did when new."
• "I'll certainly make another booking after 40K miles."
• "I can highly recommend this workshop to anyone who is looking for a good & reliable workshop."
• "The work on my car was carried out by Ajay who was extremely professional and most helpful."
• "Many thanks to F1 Autocentre, very professional, honest, and highly skilled mechanics."
• "Excellent all-around service/MOT by the lads with special mention to Nathan and the car mechanic who worked my Alfa romeo."
• "Found the garage to have extremely professional service and friendly staff."

Cons:

• "Their communication used to be excellent. They used to provide a detailed explanation and provide paperwork at the end of the service. Seems they have stopped this practice."
• "Very bad service. I changed my 4 tyres there and they did not balance the tyres."
• "Do not trust this garage... the mechanic told me that the tyres didn’t need to be aligned."
• "They took a part my handbrake and casing and didn't bother to put back properly and the vehicle was fairly new only a year old."
• "Left my car with these guys for service, resolve problem with brakes and air con, and then MOT. They were unable to fix either problem."
• "Worst Service Ever received. Cheat Mechanics at F1 Auto Centre Woodford looking to rob you."
• "DO NOT TRUST FORMULA ONE AUTOCENTRE WOODFORD BRANCH, ESPECIALLY THE NEW MANAGER IN CHARGE NAMED JAY."

Communication and Transparency

Pros:

• "I was happy with my first MOT experience here."
• "Formula One comes highly recommended!"
• "I would recommend this place and will be returning my business here."
• "I witnessed him help another customer who he turned out could help but had a cheaper solution which wasn't with his garage so redirected him there and gave him a refund."
• "Kept up to date about booking via email, plus any extra work via phone on the day."
• "The branch manager took time to explain everything to me, in much more detail than many main-dealers' service advisers would."
• "Nice and friendly staff with comfy seating area with viewpoint to see what's going on with your car."

Cons:

• "I contacted the garage and informed them I needed two new tyres fitted on. They told me they would have to get them delivered in on the Thursday and someone would be in contact with me. Thursday came no one contacted me."
• "No communication though - I had to call them at 5pm, to ask if the car was ready to pick up."
• "If someone can tell me how to get through to this garage by phone - that would be a start. I must have called 5-10 times with no one answering the phone."
• "I thought No point arguing with ignorance so I contacted the area manager.. who is equally unhelpful.."
• "They also need to get their communication sorted - between themselves, and to the customer."
• "Then I emailed him several times, but he never answered again."
• "I was told the car was being checked now and they would call me back shortly."