The Range, Derby Reviews Summary

Staff and Service

Pros:

• "Store staff extremely helpful."
• "The staff at the Range was most helpful... they helped us pack and they greeted us with a lovely smile."
• "The staff were very helpful and polite."
• "The staff are nice and helpful."
• "Great customer service and the staff who spray your hands before you enter."
• "Staff were great at getting queue down."
• "The staff are always smiling and these guys help you to distract from our horrible cruel events with the service they provide."

Cons:

• "Staff having a chat near the tills when only 1 till is open and there are 10 people queuing."
• "The staff especially operating the tills were lazy and one in particular evaded my space."
• "Staff didn't wear masks."
• "The staff on the customer service till were both miserable as hell."
• "I asked a member of staff who was putting stock away in the kitchen appliance section, he was rude and just said go to customer services."
• "Never any management around or very little management to assist the counter staff."
• "the staff are rude and ignorant."

Store Layout and Accessibility

Pros:

• "Offers a wide range of items for the household and outdoors including but not limited to garden furniture, indoor furniture, arts and crafts section, foods for humans and pets alike as well as a ton of other items."
• "Although I didn't get what I was looking for there was an abundance of alternative choices there for the taking."
• "Plenty of parking outside and there are disabled spaces opposite the entrance."
• "The layout, and the measures in place ensure that you are in a safe and hygienic store."
• "once in the store it is well laid out"
• "Two stories with lift access for anyone with disabilities."
• "Always a good experience with good access from different directions."

Cons:

• "Piles of stock everywhere. The place looks unloved by the management."
• "aisles so close together,and there's trolleys of boxes stock everywhere..."
• "More like a discount warehouse. Very cluttered and cramped and disorganised."
• "The layout is all over the place and far too many items are not priced."
• "I like The Range but the shops isles are always full of boxes or displays awkward to get round not good for a wheelchair user."
• "Aisle space would be fine if the store was empty but on a Saturday it's impossible to negotiate for the disabled or parents with small children."
• "The area in front of the store is cluttered with stock and shoppers again making it difficult if you are disabled."

Product Availability and Pricing

Pros:

• "Really like this shop, so much to offer."
• "Love The Range it has some beautiful items in stock."
• "This is a great super priced place for a wide variety of items from soft furnishings to household goods, decorative items and pet and garden supplies."
• "Its great for hardware, has a huge range of reasonably priced curtains, bedding and also hardware."
• "They sell a good selection of everything and all the stuff you can never find anywhere else."
• "You can spend ages here buying things you don't need!"
• "A variety of stuff on sale here... Can't fault the range they offer and at reasonable prices."

Cons:

• "Item came covered in marks and have been trying to return it for over a month."
• "Went for a water butt. Not one was a complete set."
• "Twice I’ve visited this store, and twice I’ve been overcharged."
• "the stuff I wanted was a lot dearer than Chesterfield I would have assumed that all prices in their stores would have been same but apparently not."
• "The quality of the Xmas things have really gone down hill."
• "Nothing in this store is ever priced correctly."
• "The display item was priced at £119 but the one on the site was priced at £169."