The Newdigate Arms Reviews Summary

Staff

Pros:

• "Staff were excellent with a desire to please and help where they could."
• "Staff very friendly and helpful we will certainly return."
• "The staff, especially the little dark haired girl with tattoo around the wrist was so friendly and welcoming."
• "Staff are friendly and pleasant."
• "Service from Nicole was brilliant, she was friendly, approachable, helpful and great with my little one."
• "Staff super efficient and helpful."
• "Staff and the landlady were really friendly too."

Cons:

• "Had to make several complaints ranging from receiving a hot chocolate without any chocolate in to receiving the wrong order and an uncooked egg!"
• "Safety aspect needs addressing, customers collecting buzzers haven't an area to wait or sit."
• "The same woman also rolled her eyes skywards at my daughter's request to see if a dessert was milk free as well as gluten free."
• "We were told this was table service however i had to go up and ask for our order to be taken, our drinks were then slammed on the table."
• "Staff seemed very busy, perhaps waiters a little short staffed for setting table and delivering food on this visit."
• "Staff walking past such as Scarlett (management) and many others, would look directly at us and not even smile or make us feel welcome."
• "The waitress was more interested in her phone than serving us."

Food

Pros:

• "Food was outstanding as usual."
• "Lovely food and much improved since I visited last... Good value for money."
• "Fantastic carvery.. very busy .so much meat on your plate too. Excellent food very tasty and plenty of it."
• "Food was excellent great portions and cooked to perfection."
• "OMG I wish I had taken a photo of the steak and ale pie...it is truly incredible!"
• "The food was amazing. Everyone's food arrived hot and at the same time."
• "The food is always absolutely delicious complimented with great prices!"

Cons:

• "What could be the perfect pub... but let down slightly by the slow service."
• "During the Summer however, when you eat outside, your meals are spoilt by the smokers who just ignore others around them."
• "The beef curry was just fat."
• "Slightly disappointed with the sizzler food, they were not sizzling."
• "The burger I had tasted horrible."
• "Food was not cooked to order."
• "But the food was awful the fish had been soaked or frozen and defrosted then thrown straight into the fryer as the fish literally tasted like water."

Service

Pros:

• "The service was great."
• "Service good & came quickly."
• "Table service was 5 star."
• "Service excellent from start to finish... very efficient."
• "Table service was excellent with a very attentive waitress and the food was brought to the table in reasonable time."
• "Service is always consistently good."
• "Service excellent and friendly."

Cons:

• "Small point, they don't accept parties over 10 in number at the weekends."
• "Queuing for around 30 mins at the very least for tables whenever we have tried to visit here."
• "Long waiting times for the Sunday carvery. Expect to wait between 45 minutes to 1 hour if you are lucky, it can be longer if busy."
• "Awful service. Told we’d have a table ‘shortly’. 2 hours later with no updates and having to keep asking. Pathetic. Absolutely pathetic."
• "Buzzer finally goes off, your then in a battle to get the buzzer taken from you, system is bad and needs addressing."
• "Why can't you book a Sunday Carvery? After waiting 45 minute with nowhere to sit we had to leave as there was still 9 more people before us and couldn't remain standing any longer."
• "however it was let down by another staff member who virtually ignored us as we walked in."

Ambiance

Pros:

• "Very Very nice place to eat and chill, lovely surroundings and atmosphere."
• "Beautifully situated pub in West Hallam with friendly staff and a warm cosy atmosphere."
• "Lovely covered outside area under an awning."
• "Nice outside area and plenty of car parking."
• "A really nicely laid out, relaxed, clean pub."
• "We sat out in the garden, lovely day, quite a bit of shade to be found, umbrellas and trees."
• "The garden is well laid out with plenty of seating."

Cons:

• "Watch out for untidy areas with very uneven ground near the children's play area."
• "If it rains, there is no dog area inside."
• "Lovely big gazebo but unfortunately extremely windy!"
• "Bar is floodlit like a football pitch though which makes it not feel inviting at all."

Value

Pros:

• "Will definitely be visiting again."
• "Would recommend this place."
• "Totally worth it. Great value and this place is always my first choice for eating out."
• "Curry, puddings and drinks for 5 adults, £55. Bargain as well."
• "Great value Sunday lunch, good and varied main menu."
• "Great food, great prices."
• "Lovely food, reasonable prices."

Cons:

• "Bit pricey."
• "Food is reasonable but chips are poor."
• "The meal and service were good but £5 for a miniature Christmas pudding looked tiny on a tea plate."
• "The prices are a little too expensive for my liking £13 does not seem reasonable for a lasagne."
• "The food was good but a bit expensive for just a quick bite."
• "Very disappointed with lasagne was very sparse more cheese than meat."
• "Had the beef lasagne (with about a tablespoon of mince in) The lasagne was more like a cold tin of Heinz ravioli with cold congealed cheese on the top, cold chips and a soggy salad. Absolutely vile."