Loaf Reviews Summary

Customer Service

Pros:

• "Amazing service from the wonderful James, with a passion and talent for interior design."
• "We had a lovely time at Loaf Battersea - we asked a lot of question and Amelia couldn’t have been more helpful answering them but also helping us with new ideas!"
• "Savannah was absolutely amazingly helpful and happy to answer any questions I had."
• "Jess and Matt really knew their stuff and dealt with my many questions with ease."
• "Sara helped me and was absolutely fabulous. And I paid and was out the door within 15 minutes."
• "Fantastic customer service, thank you."
• "The staff at Loaf were brilliant today. Sara was super patient and showed us loads of options, helping us with colour options and combinations."

Cons:

• "Mistake after mistake by loaf, after I ordered a sofa DIRECT from loaf."
• "I have been battling their switchboard to try and get answers and have been fobbed off at every turn."
• "The conversation with the customer service is very bizarre."
• "Thanks for the swift response Jess although I haven't heard any update since your message two weeks ago."
• "What should have been a simple and seamless refund has turned into 3 calls with their customer services department each with a waiting time of between 5 - 25 minutes."
• "Their customer support staff have been unhelpful in the extreme, obstructive and on occasion downright rude."
• "The worst customer service experience of my life. Customer service team lies to get you off the phone."

Delivery Service

Pros:

• "Guys were efficient and polite again thanks."
• "Delivery was within stated time thanks."
• "For delivery, I was bracing myself for issues based on other people's experiences but for me, it was seamless."
• "We ordered a clearout one online after trying out a few in store and its arriving on Saturday, so speedy!"
• "Delivery was smooth."

Cons:

• "Ended up cancelling both after sofa got lost, bed was booked for delivery and cancelled on same planned day with the excuse it hadn't been made yet."
• "Takes an age to get a delivery... then turns up broken."
• "Awful delivery service !!!"
• "It was not until our delivery that the UTTER HORROR began: first they delivered the wrong mattresses."
• "After paying £1500 for a bed and headboard, the order never showed up on the day of delivery."
• "Awful delivery, delivery drivers drove off with my order claiming there was no parking."
• "I have had several delays over 3 months on furniture, with LOAF even cancelling an order by accident and 2months since that date no sign of the furniture."

Product Quality

Pros:

• "Loaf have an excellent choice of beds and plenty of options for customisation."
• "VERY COMFORTABLE FEATHER STUFFED SOFAS, CHAIRS, STOOLS."
• "Things I love: 1) Made in the UK. 2) Very comfortable."
• "Both sofas are both good looking and very comfortable."
• "Beautiful furniture too!"
• "Products are amazing. Quality of workmanship is obvious. Colour choice is unlike any others."
• "The sofa that was delivered to us is of incomparable quality."

Cons:

• "Sofa turned up looking beaten and bruised like someone had kicked it onto the back of the van."
• "It feels like there is absolutely no filling in the cushions! When you sit down, you can feel the wooden base of the sofa."
• "The sofa were worn and look very lumpy, probably because the sofas doesn’t hold their shape that well."
• "Our grey loaf sofa after 3 years. Faded and terrible looking."
• "With loaf, you are buying the brand and name, not the sofas, because to be honest they weren’t that great."
• "The design is flawed - with over 2 meters of unsupported resin and no centre legs this length of bench will never work."
• "My sofa was delivered damaged with missing feet."