Barker and Stonehouse Reviews Summary

Customer Service

Pros:

• "Lovely customer service, and quality, unique furniture at good prices."
• "The delivery happened right at the quoted timeslot and was done by 2 very nice and professional staff."
• "Nice store with plenty of items for all budgets. Fantastic customer service until you have to deal with after sales."
• "The staff are lovely and helpful, we've never had an issue with delivery services and we have ordered ALOT over the last few years, and i'm sure we shall continue to."
• "Customer service was quick to respond to my concerns and we got the chairs replaced as requested."
• "Excellent service instore and lots of really nice furniture!"
• "Stephen Higgins offered fantastic service and made our experience very enjoyable."

Cons:

• "What makes this worse is that we were told the delivery we paid for will be a door to door no contact delivery, but our items were basically left on the public street."
• "Terrible customer service. We had three separate deliveries for small items."
• "Store Manager is rude and abominable. delivery schedule is dictated to as opposed to try and work around customers."
• "Useless and inane customer services."
• "Customer service tried to help but in the end of the day the hassle is not worse it."
• "Inhumane customer service (yes that bad) by store manager Lena."
• "Absolutely awful customer service."

Delivery Service

Pros:

• "The delivery happened right at the quoted timeslot and was done by 2 very nice and professional staff."
• "Just received my order today - 4 leather dining chairs. Everything went well."
• "Sofa delivered by correct sized van."
• "The staff are lovely and helpful, we've never had an issue with delivery services and we have ordered ALOT over the last few years, and i'm sure we shall continue to."
• "Kieran and Stephen were extremely helpful and went above and beyond to help us get our purchase delivered home super quickly and efficiently."
• "Loved the experience here. Bought a chest of drawers and a member of staff even helped me to carry it to my car."
• "The service is so good that we placed an order for some expensive furniture, paid the deposit, and even when we realised the furniture wouldn't fit the space a few days later, they were able to expedite the cancellation of the order with the manufacturer and a full refund of the deposit."

Cons:

• "What makes this worse is that we were told the delivery we paid for will be a door to door no contact delivery, but our items were basically left on the public street."
• "Terrible delivery problems first time."
• "Terrible delivery service."
• "Editing my earlier review. Order was lost in the post after being shipped 2 months late."
• "Struggled to get Saturday delivery."
• "Delivery men broke a panel of glass above my door with their incompetence and clumsiness."
• "Two failed delivery attempts with no communications."

Product Quality

Pros:

• "Lovely customer service, and quality, unique furniture at good prices."
• "Really cool eclectic mix of furniture.. NOT ur average ikea stuff or harveys or boring every rubbish. Classy and nicely different."
• "Good quality products at reasonable prices, no pushy sales tactics on the shop floor."
• "The furniture is so good, and excellent value for money."
• "Some stylish and well-made future in this store. Prices are a little high, but the quality reflects this."
• "The products are exceptionally well made and durable, with some great bargains to be found in store."
• "The quality of the product is great, an amazing selection of option online and inside their lovely stores."

Cons:

• "I would suggest to avoid this store. We bought a sofa recently and it is stuffed with CHIKEN feathers and the smell is very bad."
• "Marble was in wrong colour and the work on the product is rather poor - there’s even some unfinished metal bits."
• "This company is fraud. Brought wardrobe 6 months ago, 8 weeks later, it came in with damaged part."
• "The products from Baker and Stonehouse as a whole are great... I ordered 2 identical chairs and one turned up damaged and the leather wasn't fitted properly."
• "We bought living room and bedroom in this shop and we did not have a smooth experience as some chairs were faulty and the bedroom wardrobe came with some components broken."
• "Absolutely terrible customer service, ordered dining table with 6 chairs, received 5 mismatch chairs."
• "Chairs arrived faulty - all chairs severely distorted, impossible to use."

Store Experience

Pros:

• "The shop is not in our local area at all but is now definitely our new favourite furniture shop."
• "Great furniture showroom in an old candle factory which is interesting in itself."
• "Really attractive shop with great furniture but have been very let down recently... it’s not fit for purpose as a dining table."
• "Great selection of furniture, and the staff are clearly very well trained and good at their jobs."
• "Lovely old building stylishly renovated."
• "Really great range of quality furniture and accessories within a large facility just off the main drag in Battersea."
• "Pricey but irresistible mix of contemporary and vintage looks."

Cons:

• "Unresponsive, constantly have to chase, do not answer simple questions."
• "Staff not very helpful though."
• "No apologies for the behaviour and no offers to sort out the table problem."
• "STAY AWAY!nice store but the aftercare is just beyond appalling."
• "We have been waiting on a table since November... Absolutely appalling service - I do not recommend this company at all!"
• "My last few visits have been less pleasant. The staff come across quite unbothered and sadly snobby."
• "What a terrible experience. Such high price tag but horrific quality."