Heavenly Desserts Preston Reviews Summary

Service

Pros:

• "The service was brilliant, the establishment was impeccably clean and inviting."
• "Ammar's service at heavenly dessert Preston was exceptional. His attentiveness made our visit memorable."
• "Victoria and Ubaid were great! We were a last minute table of 14, great service, lots of positivity and worked well to get the food and drinks out!"
• "Great service! Martina took us to our table and explained the process of using the app to order. Very friendly and checked up on us throughout our stay."
• "I been to heavenly desert and it was great experience. The guy named syed was really nice and helpful."
• "10/10 customer service for Nicole. Was so polite and welcoming on arrival, gave clear instructions on how to order reassured us any issues she’d help."
• "We were served by Jamie today and felt the need to give him a shout out. He's really helpful and has good customer service skills; he's an asset to your team!"
• "Excellent! I was served by Jasmine, she was very friendly and attentive at all times."

Cons:

• "For a Monday night it was busy but only had a couple of members of staff serving, taking orders and serving front of house."
• "The letdown is the customer service, you wait a long time to get served, trying to catch peoples eye so you can order - it shouldn’t have to be like that."
• "Lastly the staff aren't friendly and inviting, they all had such gourmless and unhappy faces."
• "I’ve currently been sat here, for 25 minutes. No one has come take our order or a drinks order."
• "Took an hour’s train journey to get there, to wait nearly an hour to find that our food went to the wrong table."
• "I clarified two times so I have no idea how that was messed up!"
• "Female waiter was unwelcoming/ unfriendly. Definitely will not be coming here again."
• "We were the only table in the restaurant and whilst the desserts were delicious, the service was a bit slow."

Food Quality

Pros:

• "The desserts were magnificent and the table service was phenomenal. Our server, Sheth, kindly recommended these two desserts and they were exceptional."
• "The chocolate shots a must. Love every bit of the experience."
• "The menu is beautiful and has a broad range of options and the kids menu is easy to use. The food is really nice (or at least what we tried was)."
• "Had a banging bread and butter pudding here and the Mrs was very satisfied with her cookie dough. Syed Afnan and Nayeem are top dogs and both deserve a pay rise."
• "The food was great maryam and Faisal in particular had caught my eye they were so good at making the food and serving it very quick and 10/10 for personality and genuine people top food top workers overall maryam was the best with a 20/10 rating."
• "Delicious desserts. I had the dirty chai latte and shared some of the dessert tapas with my friend."
• "Never had a bad experience in the Preston one yet always try to pay a visit when passing. Just one dessert and a coffee I was happy and full when leaving."
• "We had a very pleasant experience at Heavenly Desserts, we went for the vegan menu and wasn’t disappointed."

Cons:

• "Firstly the food and milkshake honestly was delicious but that aside I have this to say, we ordered a fondue for 2 and yes the Belgian milk chocolate was delicious but the bowl it was served in wasn't cleaned."
• "My experience at heavenly desserts Preston was amazing from the second we walked in to when we left. When we first arrived we were welcomed by the lovely waiter ubaid who seated us then took our order."
• "The food was nice. The service was disgraceful. After waiting 20mins to take our order, then made to wait further 30mins for the food."
• "The crepes were more like Indian dried chappatis. They were tough and chewy. Would definitely not recommend going for the crepes."
• "The food was cold when it arrived, the strawberries were soggy and mushy highlighting they wasn’t that fresh and didn’t taste nice."
• "Food great. The young lad waiting was real patient and knowledgable with my daughter GF needs. We was made real special as soon we walked through the door. Defo go again."
• "The food was amazing,, their waffles is the best 😋 ,, the worker there was so friendly and willing to help and suggest for us the popular dishes when we asked."
• "Tiny portions, desserts took half an hour to arrive and drinks 45 mins, in all the cases a good amount of food was stuck to the sides of the impractical dishes and glasses and hard to get the food out of."