Cult Furniture Reviews Summary

Customer Service

Pros:

• "Emailed and got a quick response from Amanda super accommodating and arranged an exchange with ease."
• "Every single box was ticked. Communication was excellent, delivery was professional with a two man delivery."
• "Instant response to my email re a return."
• "Customer service was excellent, really speedy and professional."
• "Best customer service I have ever received. Krystina was so kind and helpful and went above and beyond to help me."
• "Customer service excellent, delivery query answered immediately and follow up to confirm delivery."
• "Customer service had always a quick and efficient response."

Cons:

• "Customer service didn't seem to care whatsoever, just gave instructions for have it refunded."
• "No contact with CULT once they have your funds."
• "Customer care not reachable."
• "Customer service very disorganised- one person doesn't read what the other person has responded previously leading to confusing messages."
• "Awful customer service at the showroom."
• "Customer service team were rude and unhelpful."
• "But again the customer service is lacking the service. No interaction or sense to wanting to give information."

Delivery

Pros:

• "Everything arrived on time and packaged really carefully."
• "Super quick delivery times."
• "It arrived in good time."
• "Given a delivery slot and issues with address meant it was due to be delivered the next day to the correct address."
• "They arrived within days of the order."
• "We ordered two bar stools on Monday at 1800 an they arrived at 0730 on Wednesday!"
• "Ordered 6 grey dining chairs on the internet shop, they arrived within 2 days of ordering."

Cons:

• "Ordered a hallway table (very simple design top & frame for legs etc). First delivery table was faulty second delivery was really badly damaged."
• "Firstly our sofa order did not get processed properly leading to a significant delay."
• "Ordered a kitchen table, which arrived late, damaged and without all necessary parts."
• "We ordered chairs and the delivery never arrived."
• "We ordered items a month ago which showed 7 to 10 day delivery dates... still nothing arrived."
• "It's been over a week and the wrong sofa is still sat in our small Brighton flat despite asking for it to be collected by Cult several times."
• "Awful delivery service. They delivered an order by mistake, left the parcel outside and unattended."

Product Quality

Pros:

• "They have such great choice of very on trend furniture without compromising on great quality."
• "Their products are great quality and the customer service team are amazing."
• "Cult Furniture have been our go-to for affordable, stylish, high quality furniture and furnishings."
• "The products are excellent, stylish and funky."
• "The new chairs look fantastic and are great quality."
• "I LOVE the bar stools, great quality and perfect for my kitchen!"
• "The chairs have lasted very well, are great quality."

Cons:

• "Items turned up, all damaged! Legs snapped off, inadequate packaging. Quality for the price is absolutely shocking!"
• "Makes you wonder about the quality of these products - looks like they’re made quick and cheap."
• "Once receiving my order, 1 of the bar stools was faulty."
• "The rubber was very poor quality and left black marks all over my tiled flooring."
• "When the new chair arrived it was faulty with one of the legs being shorter than the others."
• "The pieces of wood started to dismantle from each other."
• "The awkward design of the shelves means you cannot screw vertically so it is not possible to properly assemble this product."

Customer Experience

Pros:

• "Definitely recommend."
• "Wouldn't hesitate to recommend for value, style and service."
• "This is one of the best shopping experiences for in London for a long time."
• "I am so glad I have discovered this company!"
• "I recommend this company to everyone and anyone I know who has ordered from them has had an equally great experience."
• "A delight to shop with!!"
• "Absolutely lovely online shopping experience from beginning to end."

Cons:

• "Order at your own risk."
• "I am extremely disappointed and annoyed at cult furniture."
• "In general, my experience was not as smooth as hoped."
• "Worst experience ever!"
• "MORAL OF THE STORY - ORDER FROM CULT AT YOUR OWN RISK - THEY ARE MORE THAN USELESS & INCREDIBLY INCOMPETENT!!"
• "Go else where…"
• "AVOID CULT FURNITURE!!!"