Loaf Reviews Summary

Customer Service

Pros:

• "Thank you Naomi! She was incredibly knowledgeable, gave great recommendations and knew answers to absolutely everything."
• "Amazing service. Caleb went above and beyond and took the time to run through the options with us."
• "Whole experience was welcoming and helpful. The assistant Adyen was very helpful and patient in our decision to make a purchase."
• "Very helpful staff members! Very knowledgable and didn't feel rushed to make a decision."
• "Frederika was great! Helped with decisions on the sofas and fabrics, obviously very knowledgeable about all the Loaf products."
• "The whole team were really helpful and Annie was brilliant when I was ready to place my order."
• "The store assistant that took care of me was awesome, super friendly and very helpful indeed!"

Cons:

• "All talk and sloppy service."
• "The delivery instructions are so poor, they expect you to contact the delivery company themselves."
• "This is honestly unacceptable from a customer service point of view."
• "Having to chase customer service for action to even remove the wrong bed so can sleep on the floor."
• "I emailed customer service with accompanying pictures; it took 2 weeks, several chasers, and finally an outraged comment on one of their Instagram posts to get a response."
• "To acknowledge fault and not fully compensate a customer for damage to their home as well as inconvenience them with incorrect delivery dates is really poor."
• "Every-time you call you get a random new person."

Product Quality

Pros:

• "Love the sofas, love the fabrics - well done to the design team."
• "Products are clearly displayed and there is plenty of space for you to browse around fabrics and models."
• "A good selection of sofas and samples of all the fabrics."
• "They have some nice furniture, and a good variety of fabrics for coverings."
• "Lovely sofas, with a huge range of options included longer legs to make the sofa higher."
• "The showroom has plenty of sofas to try out and all the fabrics available to look at."
• "Great selection of ultra comfy couches in a nice open space."

Cons:

• "Oh, and before I forget, the sofa bed came damaged and they're 'looking into it'."
• "Unfortunately, when our sofa was delivered, the floor was scratched."
• "The whole debacle with the sofa bed has been disappointing."
• "In addition to this, the sofa needs constant plumping and looks saggy and tired if you don't do this daily."
• "Owned for just over a year and now need daily plumping and losing their shape."
• "Do not buy a brushed linen sofa here - they are impossible to clean as the colour comes off with only water."
• "The products are decent, although the finish could be better in places."

Shopping Experience

Pros:

• "I happened upon the Spitalfields shack whilst on a day out in London with a friend. This was a happy accident as I had been struggling to make a decision on a Loaf sofa for a few months."
• "Nice to see the products in the flesh."
• "The showroom is really relaxed and the staff helpful, not pushy and in your face but just there when you’re ready."
• "Visited today. Great showroom in shoreditch area."
• "Such helpful staff and all the sofas and fabrics displayed beautifully, making it really easy to make your decision."
• "Lovely showroom with plenty of sofas and beds on display, a chance to take away samples of each fabric and really helpful staff on hand to answer questions."
• "A great in-store experience. Caleb couldn't have been more helpful - showing me around the sofa-beds and fabric option, and even helping to create a mood board to think through my colour choices."

Cons:

• "Our visit didn't give us any helpful data to help us make a purchasing decision."
• "Would have given 5 stars but the sofa we wanted to see was in another showroom so the selection is quite small here."
• "The showroom doesn't contain many varieties or models and is there to sell the brand, not cater to your specific needs."
• "As this is the smallest showroom they have, the range is a little more limited, but they have the top 10 best sellers."
• "However after reading the reviews about the deliveries issues, which are totally independent from the great welcome in the shop, I am a little concerned that the items will be damaged upon arrival or that the delivery company will not do the job properly."
• "Be careful! Sofas are very nice and customer service in store is good but after you buy online you can then only talk to the team online or after sales team who never reply."
• "The signal kept dropping in and out so I had to wait until it came back to be able to see the sofa."