Loaf Reviews Summary

Product Range and Quality

Pros:

• "Super impressed with the range and choice of product and fabrics."
• "The sofas range from supportive to super soft in an array of designs & great fabric choices."
• "Well laid out store with easy access to many sofa models, fabrics n colours."
• "The branch we visited was also well laid out showing off the beautiful accessories which co-ordinate very well with the fabrics on display."
• "Their sofas are incredible."
• "The quality of the build, fabric and service is excellent."
• "We can confirm that the quality and comfort of their sofa is nothing short of superb."

Cons:

• "The mattress is horrible. It is like the cheapest spring mattress, thin and hard even under my weight."
• "The mattresses are NOT FIT FOR PURPOSE!"
• "The sofa itself is also of sub standard build and quality."
• "Within 3 months the stitching is coming undone in the cushions."
• "The cushions are very heavy and partially filled with feathers so you always get feathers coming out of the cushions."
• "The mattress has collapsed."

Customer Service Experience

Pros:

• "The staff are incredibly knowledgeable and friendly without being pushy."
• "Newar kindly showed each product taking his time and thoroughly explaining the pros and cons of each for my need."
• "We were very well looked after by Bahja and Sara, who went to loads of effort to help us find the right thing."
• "A young lady helped us out who we think was called Jess. She could not have been more friendly and more helpful."
• "Bahja was exceptional in answering all our questions."
• "Emma processed our order quickly and helped to answer any questions - she was friendly and professional."
• "The staff was delightful and patient in answering all of our questions."

Cons:

• "I called Loaf to discuss next steps, they weren't at all apologetic."
• "The delivery men simply could not have bothered less."
• "The whole experience made me angry and I am unhappy that people can be so rude."
• "Shockingly difficult to get anyone on the phone to discuss or to return emails or calls."
• "The main delivery man would not speak to me or even give any eye contact."
• "The Worst customer service, completely incompetent complaints and service team."
• "The customer service agent became rude and verging on abusive."

Delivery and Logistics

Pros:

• "Our delivery was seamless. Well organized communications. Our couch is fabulous."
• "Even the delivery great - super efficient, really good communication and friendly guys."
• "Had a virtual consultation with Kaleb from the Notting hill branch today and I couldn’t speak more highly of this service or Kaleb."

Cons:

• "Unfortunately our house purchase was delayed so I had to cancel the order just before delivery."
• "We have had nowhere to sleep for weeks and are calling Loaf as well as their 3rd party logistics company every day."
• "Second attempt, van arrives and our 'flat pack' bed is a massive box which won't fit up the stairs, and so can't be delivered."
• "Arranged to be at home for a scheduled delivery, only for the courier to cancel at the last moment because Loaf hadn't given them the sofa."
• "They drove off without delivering our bed."
• "First they delivered the wrong mattresses."
• "Horrific delivery times for highly priced orders."