Zoo2U Reviews Summary

Animal Interaction

Pros:

• "Absolutely loved the experience with the ever so cute and intelligent meerkats."
• "The meerkats were super friendly and love to snuggle and well looked after!"
• "The meerkats we met were full of character but also very used to people so that they were very easy to interact with - no biting, just purring at being stroked!"
• "The children (and adults) were so happy to have the ability to touch and be in very close contact to animals they would not normally get to see."
• "You actually get to be with the meerkats, with them scampering around your feet and climbing to your lap."
• "Meerkats jumped right on your knee, was able to feed and cuddle them."
• "All of us were adults and really enjoyed the Meerkats just sitting on ours knees."

Cons:

• "There wasn't a load of information told to us about the meerkats before the experience either."
• "I was disappointed that my husband also had to pay £5 to spectate although we were aware of this additional cost."
• "Really disappointing as I was so excited to go."
• "The website falsely advertised it saying you'd meet a plural of skunks not one."
• "Unfortunately they are in the middle of moving to a different site however they hadn't gained planning permission."
• "Very bad had to get hold of when you ring because they only available certain days."

Staff and Presentation

Pros:

• "Nathan was our expert animal host and he introduced all the party guests to 6 animals, that were chosen by our LG to meet for her birthday."
• "The keeper was amazingly knowledgeable and made the whole afternoon a real experience."
• "The presenters were knowledgeable and were patient with the children."
• "The experienced animal handlers gave us a very informative presentation, thank you."
• "Super impressed with Jess's knowledge and great interaction with our students."
• "The knowledge these guys have is incredible and the children were mesmerised by the hands on experience they received."
• "Jess, the presenter was fantastic. She gave the children time to ask many questions which were answered in detail at their level."

Cons:

• "There weren't any signs for Zoo2U even when we drove into a car park and we had to ask other visitors if we were in the correct place."
• "I found the site itself a little difficult to find with limited signage."
• "We also weren’t even told this until the week of the event after I called up so glad I did that otherwise it could have gotten cancelled last minute!"

Booking and Customer Service

Pros:

• "Been waiting for this for some time as tried to book as the venue was moving location in early 2022 and then needed to re book in 2023 for daughter's birthday."
• "We made a last minute booking and Zoo2U were perfect at accommodating this requests!"
• "Would definitely recommend and book again."
• "Easy and efficient booking too."
• "Well structured and the communication and information provided from initial enquires, booking to the end was first class."
• "All communication between Melisa and Sadie was great, the whole set up was very professional."
• "Good communication and On time at the Scout Venue."

Cons:

• "I had my experience booked in but due to covid it was cancelled... zoo2u refused to honour my booking and said to take it up with groupon."
• "After this I rebooked twice only to have it cancelled because the meerkats were unwell... zoo2u refused to honour my booking and said to take it up with groupon."
• "I was gifted a voucher for zoo2U through groupon... Instead of recognising this wasn’t my fault zoo2u refused to honour my booking and said to take it up with groupon."
• "I received email the Saturday before due to go on Monday, saying venue had changed due to planning app being rejected."

Value and Experience

Pros:

• "A fantastic experience with the meerkats at Hall Farm Alsager."
• "What a fantastic find Zoo2 U is!"
• "The zoo was a wonderful experience for our residents, who really enjoyed the visit very much."
• "Enjoyed a very interesting 60 minute zoom session where we were introduced to a few animals."
• "Absolutely fab."
• "Brilliant party experience, children all completely enthralled and engaged with the lovely animals."
• "Amazingly priced for the experience you get, couldn’t recommend enough! Thank you!"

Cons:

• "The only reason we did not give 5 stars was the venue had no heating and very cold."
• "I was bought this as a birthday present and I did enjoy it but it wasn't for as long as it was meant to be."
• "The experience is only half an hour long, so it does work out a bit on the expensive side but it was worth every penny."