West Coast Rock Cafe Reviews Summary

Atmosphere & Ambience

Pros:

• "Place was buzzing lively and very busy."
• "Charming atmosphere."
• "The atmosphere was amazing."
• "Very relaxed atmosphere and if you get a little loud they do not mind at all."
• "Nice vibrant atmosphere."
• "An amazing atmosphere."
• "Great atmosphere."

Cons:

• "I’d recommend sitting downstairs if you prefer a more chilled, quieter dining experience as we went upstairs on our second visit and ended up moving back downstairs due to the noise and overwhelming atmosphere."
• "Restaurant is also cold and uncomfortable."
• "The place was half empty (which was a surprise tbh) yet the tables are rammed together, all social distancing gone."
• "However, go upstairs and you go into a 70/80s social club. Room is so outdated and needs to reflect the type of restaurant they want it to be however it has a long way to go."
• "The place is very tacky, tables were sticky, light shades absolutely full to the brim of thick dust, stairwell chipped and uninviting, whole place needs such an update."
• "The venue was great but looked a little run down."
• "There is NO lift only very, very steep stairs."

Service

Pros:

• "Service was, excellent."
• "The lady that served us (Lisa) was hilarious and laughed and joked with us which was great."
• "Staff were amazing as always."
• "The two members of staff that served us downstairs were really friendly and welcoming."
• "Staff were friendly and attentive."
• "The staff are so friendly, quick and very helpful."
• "The staff and kitchen staff were exemplary."

Cons:

• "The staff weren't particularly helpful."
• "Service practically non existent."
• "Food service a tad slow on a weekend."
• "Staff are very friendly and helpful but the food is awful."
• "The staff are miserable and the place isn’t very hygienic."
• "Staff aren't very friendly either, or they weren't on the day I went."
• "Service was excellent. Staff are lovely and they smile."

Food Quality

Pros:

• "Really good food and well priced too!"
• "Never had a bad meal here."
• "The food is always very good and are a large portion too."
• "They do the most fantastic strawberry milkshake, made with real dairy ice-cream and milk."
• "The food was amazing."
• "Food is quite nice and portion sizes are good."
• "The burgers are very well presented, look very enticing and taste so good!"

Cons:

• "Ordered a pint of Madri and what was served to me was off in colour, smelt of vinegar and tasted like vinegar/wine. Definitely off, at £5.25 a pint it's a bit of a joke."
• "The garlic bread was underdone the breaded mushrooms were overdone the wings were dry."
• "2 of us had burgers which were overcooked and certainly didn't taste like a quality steak burger I was expecting."
• "All the burgers were overgrilled, the spearribs were of subpar quality."
• "The food is awful. £15 for a burger that was the worst quality I've ever experienced."
• "The food isn't as good as it used to be, a lot of it tastes very bland and processed like it has come straight out of the freezer."
• "The chicken burger was extremely dry and flakey, and the chicken was hard to seperate from itself on each bite."

Value for Money

Pros:

• "All burgers are half price! This went down well with the men as they challenged each other to eat all of the King Kong burger."
• "Tuesday is half price steak night between 5pm and 8pm."
• "The food was excellent & reasonably priced."
• "Very reasonably priced and staff are always amazing."
• "Portion sizes are huge and all meats where cooked to perfection."
• "Great value on the weekday deals."
• "Very good value and lovely staff."

Cons:

• "£11 for a burger and some frozen curly fries it's not good."
• "recently the prices have drastically gone up."
• "I also think it was expensive for what I got."
• "But we might have been slightly disappointed with the price if we had paid full price."
• "It’s overpriced for what you get (frozen food)."
• "The food is way overpriced I'm not sure what you are paying for it's not for quality ingredients or freshly prepared food."
• "Overpriced."

Accessibility

Pros:

• "Downstairs was accessible for me with walking sticks no problem."
• "Great place for kids too as they've a play area."
• "They've extended and bought Greenwood's underneath the original restaurant- brilliant for those who loved the place, but have mobility problems these days and have problems with stairs."

Cons:

• "Only downside is no accessible toilets."
• "It has accessibility issues with the restaurant upstairs."
• "Also the offers aren't available in the downstairs restaurant which is disappointing as one of our friends has mobility issues so couldn't get up to the restaurant for half price Mexican night and there is no lift."
• "Noticed a disabled customer having to turn away though due to upstairs location and lack of lift which he was gutted about."
• "So not wheelchair accessible."
• "This venue has a lot of stairs and isn't very accessible to everyone."
• "There is NO lift only very, very steep stairs."