Cineworld Cinema - Birmingham Reviews Summary

Cleanliness

Pros:

• "It's always spotless."
• "Place was lovely and clean."
• "The auditorium I visited was clean and the screen and sound quality was great."
• "Cinema is clean and the bathrooms are clean."
• "Nice clean cinema."
• "The whole of the cinema was clean and well presented."
• "Amazing cinema. Clean and helpful staff. Toilets clean as well."

Cons:

• "Dirty seats, sticky floors with food everywhere."
• "Original screen was broken resulting in an hour delay, and had clearly not been cleaned properly."
• "The staff were talking outside and did not bother to clean the floors."
• "The cinema was a bit dirty."
• "The floor has been sticky presumably when drinks have been spilled and not cleared up properly."
• "Toilets are always a mess too."
• "Poor poor service and toilets are always a mess too."

Customer Service

Pros:

• "The staff member who served us was friendly and very helpful and gave us great service."
• "Staff are always polite and friendly never have a problem in that regard."
• "A big thank you to the staff who were extremely helpful."
• "Staff were all friendly and helpful though, so no issues there."
• "Helpful and friendly staff."
• "Staff are friendly and helpful."
• "The staff were really helpful and informed us about offers and discounts we could be eligible for."

Cons:

• "Terrible services. The customer service is terrible, doesn't care at all about their clients."
• "The woman serving me gave me the impression that she didn't want to serve me and my best friend, she also felt like a racist to me."
• "The staff is either not trained for basic customer service not even speaking manners..."
• "Staff including management tend to give some practiced answer when you complain."
• "No staff knew about the problem at all."
• "Had the worst customer experience with one of the managers who would not give us their name."
• "Poor service at Starbucks as my order was nearly misplaced due to a lack of communication by customer service."

Seating Comfort

Pros:

• "Seats were expensive and very comfortable."
• "Good cinema, seats are comfortable and have plenty of leg room."
• "The seats are incredibly comfortable."
• "Very comfortable cinema, spacious, great audio and screen size."
• "The cinema was clean, and seating was comfortable in the arena."
• "Seats were comfortable and the screen was just the right temperature, despite being full."
• "The seats are nice and comfy with a good amount of leg room."

Cons:

• "How can Odeon have recliners in all rooms yet Cineworld sticks with hard backed stiff (kickable) chairs."
• "The seats aren't as comfy as competitor cinemas in some screens, they could do with being updated at some point."
• "Been a regular monthly member for a looong time now... why, oh why … are the IMAX seats soooo much narrower and less comfortable than your normal other screens?!"
• "The biggest issues are the uncomfortable seating, small screens, and food quality vs value which gets worse every year."
• "Chairs could be more comfortable if slightly reclined."
• "Seats very uncomfortable."
• "My one and possibly only hate is the armrests on the seats do not fold away!"