ODEON Birmingham New Street Reviews Summary

Staff and Service

Pros:

• "Staff are lovely helpful if u get the right screen ur ok."
• "enjoyed the movie and service was good. staff is very friendly and helpful."
• "Very friendly and professional staff, which makes me feel comfortable to go back there."
• "Friendly staff, great displays."
• "The staff happily provided without question."
• "The staff members were very good with me when I asked them."
• "Lovely staff very polite and helpful also very nice to see different cultures working together, other company's could learn from Odeon high st."

Cons:

• "The staff was not helpful at all tried to talk to manager even he was not bothered about our issues."
• "Awful experience. Firstly the 2 employees at the concessions seemed really put out that we wanted popcorn and a drink."
• "Be prepared to wait to get served as there never seem to be enough staff."
• "There were six employees working behind the tills at a snails pace."
• "Greeted by rude staff on the way in."
• "Not a single staff member returned my greeting."
• "Staff couldn't care less about serving you in a timely manner, more interested in talking with their colleagues and friends."

Cinema Condition and Cleanliness

Pros:

• "Cinema itself was very clean and film was clear with good sound effects."
• "Good customer service, 8/10 for atmosphere."
• "I love the atmosphere of this little cinema."
• "The visuals were crisp, vibrant, and truly brought the superhero epic to life."
• "Popcorn is always fresh and tasty."
• "The cinema is very clean and the food portions are very big."
• "The odeon is very clean and user friendly and the actual rooms are nice and spacious with comfy seats and a great view of the screen."

Cons:

• "There was rubbish all over the floor."
• "The building itself seemed very old and needed HEAVY reperations because there was mold EVERYWHERE."
• "Just finished watching creed 2 here. Screen 7 smells of piss. Literally smells of piss."
• "Chairs are dirty, mess everywhere, drinks from previous viewing not removed."
• "The cinema is very out dated and underwhelming."
• "The seat in front of me posed a major obstacle, obscuring my field of view to such an extent that I had to resort to awkward measures."
• "Awful cinema. As soon as you leave the lobby the place looks dated and smells."

Accessibility and Comfort

Pros:

• "The seats are that low they give you booster seats."
• "Only giving this a 3 star because of all the stairs especially for the disabled like myself."
• "Comfy seats, perfect screens (which play at the right volume)."
• "Seats do have cup holders, Good amount of seating in main lobby if waiting for a film to be ready."
• "The seats were very comfortable."
• "Seats were comfortable, sat in standard and good room for social distancing."
• "The toilets are really well looked after and clean."

Cons:

• "Terrible cinema: Small screen, Premium seats are basically the same as the standard seats."
• "Old cinema, very run down."
• "The viewing experience leaves something to be desired compared to the other cinemas around the area, the screens seems smaller and seating is awkward if the majority of the seats directly in front are taken."
• "The worst cinema that I have visited."
• "Unless your 7 foot tall don't bother as the head rests covered half the screen."
• "Some of the screen are all on one level so it your short seeing the screen is hard."
• "Don't visit here if you require any type of accessibility."

Value and Experience

Pros:

• "Would def visit Odeon City Centre again. Enjoyed my visit."
• "Ticket price was cheap compared to others."
• "Central location makes this a good place to meet up with friends for a film."
• "The cinema offers 8 screens I believe so there's always bound to be a showing of your favourite film for at least a month after its release."
• "Friendly staff, great displays, comfortable seating with decent amount of leg room, Seats do have cup holders."
• "Reasonably priced confectionery + snacks plus the large options are actually large compared to some establishments."
• "Parking is a dream at Broadway Plaza Odeon."

Cons:

• "I am really disappointed by the 'movie experience' in this odeon branch."
• "The popcorn tasted stale."
• "I will not go back here and will go to Cineworld on Broadstreet instead."
• "They began by playing projecting the 3D version of the film in a 2D screen, causing a ghost effect on the screen."
• "The cheese sos from nachos was too spicy and that because they wanted to cover the fact that it wasn’t good anymore."
• "The place does get full of chavs who have nothing better to do on a Saturday afternoon but to go and spoil films by chatting and taking selfies."
• "This building is URGENTLY in need of a face lift."