ODEON Luxe Birmingham Broadway Plaza Reviews Summary

Seating

Pros:

• "The recliner seats were most comfortable & could be adjusted to each patrons liking."
• "Love the style of the reclining electric chairs, well padded and super soft."
• "Great Recliner seats."
• "Good reclining seats you can have to yourself or if you are a pair they turn into almost a sofa."
• "Full leather reclining seats, very comfortable."
• "The seats were extremely comfortable. They are all leather style seats with built in electric recline, soooo comfy."
• "Recliner seats with buttons to raise or lower your legs."

Cons:

• "The word LUXE definitely needs removing from the cinemas name!"
• "Used to be Amazing for a few years! Book if you want to sit in squalor and filth! Ripped seats! Broken seats which are actually dangerous!"
• "Shocking quality seats, many ripped and have food marks on them"
• "The branch in Bournemouth was a let down as most seats were regular seats."
• "Upstairs leather seats need repairing."
• "Some of the seats are a little worn out now so avoid the middle centre rows if you don't want rips and tears."
• "Seats are a great novelty and are comfy but showing their age as some have been vandalised."

Cleanliness

Pros:

• "The cinema is definitely nice and clean."
• "Toilets always clean, cleanest Odeon I’ve been too."
• "One of the nicer Odeon's I've been too. Its always clean and tidy inside."
• "The facilities and overall building were clean."
• "Inside the auditorium was very clean & spacious too."
• "Very good atmosphere! Clean rooms and lobby."
• "The cinema was amazing there was plenty of space the seating was comfy."

Cons:

• "Outside the cinema hall, where you get tickets and food wasn't that clean, there was popcorn dropped, litter, could be tidier."
• "The seats were filthy, we couldn’t sit in our original seats booked as they were so dirty."
• "Toilets were messy, no toilet rolls, floor was very wet."
• "Also toilets are slippery and barely cleaned."
• "Leather seats are in a miserable condition as they're ripped out in many places."
• "Some seats are damaged (torn fabric) and have never been repaired."
• "Toilets are uncleaned and many out of order."

Staff and Service

Pros:

• "The staff is friendly and efficient, ensuring that you have everything you need without any hassle."
• "Staff at the food counter are quick and helpful."
• "The staff member who greeted us very nice and happy."
• "The staff are very friendly & welcoming, considering how busy they were."
• "All the staff were friendly and positive."
• "The whole staff is amazing and the service they provide is so satisfying."
• "Staff are helpful and courteous too!"