Address: Unit 101-11,17, St. George's Shopping Centre, St Anns Rd, Harrow HA1 1HS, United Kingdom
Phone: +442084278773
Rating: 4.2
based on 141 reviews.
Customer Service
Pros:
"The staff very helpful kind and well trained to give best service."
"The entire crew, including the managers Maddie and Burt, have been consistently amazing."
"Billie Jo provided great customer service. Very nice person and always happy to serve us. The whole time she was smiling which made us happy to visit this Nando’s."
"Great service from Kaisha and the counter host Hamna as Kaisha dealt with our enquiry promptly and professionally."
"Staff members Adeel and Adam were attentive and friendly."
"Staff were very attentive & engaged with the service they were providing, credit to the manager Dinesh who was excellent."
"Every member of staff and management we encountered were friendly and efficient."
Cons:
"Staff are unaware of the menu, there’s zero management and a chef came out of the kitchen to handle our complaint and she was very aggressive and argumentative."
"Staff customer service skills are very poor."
"The customer service here is dreadful."
"Found the manager a little defensive, when asked to open another till to cut the wait time/queue down as customised ordered don't work properly online."
"Today I visit a Nando’s and was feeling very uncomfortable with the lady work on the till."
"Absolutely appalling customer service, particularly from a young lady called Loreno/Lorena something like that."
"Customer service suckkked !!!"
Food Quality
Pros:
"Loved the food and ambience."
"The food as always was excellent and the staff looked after us really well."
"Food was great and the staff were friendly."
"This is beautiful, bright food made with fresh ingredients and served with care."
"Added feta to my chicken wrap, and the feta portions were very generous, it was delicious."
"Food was cooked correctly as I prefer my chicken well done."
"Food was coming out piping HOT…!! Loved the flavours good overall."
Cons:
"Chicken and and chips were warm and not piping hot."
"The inside of the patty had big chunks of chick pea and the broccoli was hard. Not edible or appetising for a child."
"Last Saturday was the last ever for us. We waited 55 minutes for the meal to arrive. 55! And when it came - tasted like boiled chicken - no charcoal taste, no sauce taste - nothing - simple boiled chicken."
"The chicken is always barely grilled, chicken is always soggy and barely had any sauce on it."
"The chicken wings were a bit raw, I couldn't eat them."
"Yesterday I ordered a burger which was very dry and the chicken was burnt."
"The worst nandos i have been to. The reason for this is because the chicken was not as succulent as i would expect."
Facilities & Cleanliness
Pros:
"Been a while since I went since covid, has a really nice queue feature where it alerts you to come in then ordering everything from site to your table fantastic and nice and quick."
"Activities for children also provided."
"Nandos in Harrow is a chicken and chips place nice to go to after you have been to see a film there is a parking and other shops if you need any shopping it is also near the underground and bus station if you need to travel by public transport."
"Great for dates and to eat with groups."
"Place is clean and tidy, staff are looking after everything."
"Fast table service, good food, and excellent customer service. Food was brought to our table within minutes. Toilets were also very clean."
"A lovely atmosphere and the perfect place to dine in."
Cons:
"Toilet facilities are here, but needs more frequent attention on cleaning 🧹 and maintenance."
"The layout is really bad, we had quee right next to people eating."
"Slow service... tables were sticky."
"The drinks machines are poorly kept, I have to tell them to refill the syrups in the machines myself."
"To top it off - there were no forks available! I was told that they were all in the dishwasher."
"The table next to us was left uncleaned for some time - which invited a host of flies to buzz around the chicken bones which were left on the uncleaned table."
"They NEVER have straws because of a 'missed shipment'."
Ordering Process
Pros:
"Nando's is one of those restaurants where you can take any of your friends or the whole family. It has an informal and very friendly atmosphere."
"Has a great atmosphere."
"Nandos is always good, to be honest it's getting a little like McD it doesn't matter which branch you visit the quality is consistently what you expect and that's a good thing!"
"The entire crew, including the managers Maddie and Burt, have been consistently amazing."
"Great experience, fast service and good and fresh food."
"Popular restaurant, good food and drinks, takeaway menu and on mobile app for delivery."
"The new feature of ordering through your mobile phone was an experience. AND the new flavour garlic barbecue was the best."
Cons:
"Did 2 mobile orders. One didn’t go through and had to be redone so one meal was eaten before other arrived."
"But the new online ordering and signing in thing is slow and painful sometimes."
"Slow poor service, watched my food sitting on the side, went up and got it myself."
"They forget your order after being reminded several times."
"Ordered food for two, one of our meals came and mine didn’t. I asked for a refund and a discount and they refused to give any vouchers for the inconvenience."
"The menu has nothing to do with the POS menu, the toilet is locked (code is on your receipt, but who reads it?), we did not get all of what we ordered and to order, you have to go to the tills after seated."
"Unfortunately the limitation of the orders being taken online meant that you either have to use your email to use the restaurants wifi, or struggle with the poor data connection and still have to create an account to place your order."