Highway Cycles Reviews Summary

Customer Service

Pros:

• "Lovely experience from start to finish, Always happy to help or just a chat about what’s new."
• "Staff were incredibly helpful and friendly… staff are clearly experts and enthusiasts."
• "The staff are friendly, knowledgeable and take a real interest."
• "As always extremely helpful and friendly."
• "The staff Dan and George certainly looked after the bikes and knew their stuff."
• "Very friendly, professional service and explain problems clearly to you."
• "Every one of their staff is very knowledgeable."

Cons:

• "Unfortunately they do not offer shipping on certain bikes."
• "Most bike shops close on Sunday and Monday."
• "However, the bike needed further work."

Quality of Work

Pros:

• "He even repaired a ripped gear changing cable as he spotted it."
• "They looked at the bike fixed it for free as it was an emergency to make it road safe."
• "The 2022 service was straightforward, done well and at a convenient time."
• "The workshop went above and beyond to fix the problem."
• "Went in with a rickety old thing, came out and now my bike rides better than when I first got it!"
• "The work they’ve done on my bike has always been to a high standard and I’ve never had any problems."
• "They took the bike straight back and fixed it will I waited."

Cons:

• "Great experience overall. Bought a Trek bike from Highway which rapidly developed clunking and grinding noises."

Product Range

Pros:

• "They stock bikes for everyone from a standard mountain or road bike up to top end bikes."
• "Highway Cycles have a vast stock of the best bikes for all."
• "They also have the latest in e bikes as well as kids bikes."
• "Fantastic bike shop and great service, shame the stock level for mountain bikes was low but walked out with a badass trek marlin 7 so im happy."
• "Great range of electric bikes too, if you're in East Herts get on down for all your cycling needs."
• "Really delighted with our recent purchase of 2 x R&M e-bikes."
• "A well stocked, friendly and professional shop offering bicycle sales and servicing."

Cons:

• "Great bike shop!"

Value for Money

Pros:

• "Something I thought was going to kill me only cost 20 quid."
• "Having been charged a very modest amount for a new tube, valve, fitting and checking."
• "Not overpriced work."
• "Both times the service charge was very reasonable."
• "An extremely modest bill."
• "Totally reasonable prices too."
• "Prices are fair considering the current cost of bikes and bike parts."

Cons:

• "Had gold service which was top drawer. Wasn’t ripped off. Any questions or query’s was 1st class had minor issue but was rectified within 2hours."