Wildwood Reviews Summary

Service

Pros:

• "Morgan looked after us all night and was so lovely!"
• "The staff were very charismatic, friendly and approachable- also having great knowledge of their menu options, including their drink selections."
• "Very friendly and helpful waitress."
• "The front of house was wonderful polite and very inviting."
• "Staff were SO lovely, attentive, friendly, just great."
• "Our waitress was called Sarah and was extremely friendly."
• "The staff were knowledgeable & helpful."

Cons:

• "Appalling customer service, walked in to see if they had availability for a table for two."
• "Staff needs training, I was given the receipt to pay and I was in a slight rush. Politely asked two staff to bring the card machine but this took 10 minutes."
• "Service pretty bad. No cutlery to start with."
• "Service was slow. Courses did not all arrive at the same time."
• "We were left waiting at the door for five minutes, loitering awkwardly until somebody noticed us."
• "Absolute rubbish service and unhelpful staff."
• "After seating us the staff were really blunt and rude."

Food Quality

Pros:

• "The food is delightful, fresh and very tasty."
• "Beautifully cooked food and one of the best calzone I've had in a long time."
• "The food was great."
• "Excellent food, pretty good cocktails and ambience."
• "Food was of a good quality, no complaints."
• "Excellent cheeseburger with extra bacon and a nice pizza."
• "The food was delicious and very generous portions."

Cons:

• "The mushroom burger was a stone cold mushroom and the moules were undercooked and cold."
• "Food was mediocre at best and over priced."
• "Barely passable food."
• "Ordered drinks which took ages... it was not even busy at that time."
• "The food itself was average."
• "The food as well was awful, the burgers were rock solid."
• "The main was very oily and unfulfilling."

Ambience & Location

Pros:

• "Lovely location."
• "Sat in the garden in the early pm and its a wonderful setting."
• "Wonderful location in a Tudor-style building, not far from the cathedral and right on the canal where the boat tours depart."
• "The restaurant has a lovely atmosphere."
• "The atmosphere is lively without being noisy and their open kitchen is my children's favourite spot."
• "Situated in a beautiful period building on Canterbury's high street, adjacent to the beautiful river."
• "Beautiful traditional setting with a wonderful atmosphere."

Cons:

• "It was real cold day yesterday, we was glad to get inside out the wind, but it wasn't overly warm!"
• "Lighting a bit bright."
• "Can get very loud and claustrophobic."
• "Unfortunately, a party of 16 was booked into the room we were in, and we couldn't hear much of what the other was saying."
• "We were sat at the far end of the restaurant just by the door which was lovely."
• "The service to dinners sitting outside was fairly slow but acceptable."
• "We stood waiting to be seated, without really knowing what was happening, for about 10 minutes, despite having a reservation."

Value

Pros:

• "Prices reasonable (like pizza express)."
• "We want to come again. If you are looking for good food and excellent service then you cannot go wrong."
• "The food was delicious and the atmosphere was very calm."
• "We were told about the 10% service charge being optional but when I asked if this was used for tips and it was affirmed that it was, we happily paid it."
• "Food was delicious and reasonably priced."
• "Had a starter, main, pudding and a drink each for £55..so great value too."
• "When it came to paying the bill, it was very reasonable."

Cons:

• "A bit more expensive than I would expect."
• "For the price, you would expect to get fries or some salad included, but unfortunately nothing."
• "Side of sweet potato fries was £5!"
• "Has gone up a bit in price recently and not worth it."
• "We did not like the 20% service charge added, too high for the service received and the poor table set."
• "A little over priced for a very simple menu."
• "Ripped off regarding water for the table."