Cheadle Medical Practice Reviews Summary

Appointment Booking

Pros:

• "Much improved appointment booking system but its still not a joined up process."
• "Excellent service today. Phoned at eight a.m. only a ten minute wait then offered an appointment at 10.10."
• "Great service today. Called for an appointment wasn’t expecting to get one on same day, but I did."
• "I telephoned the surgery after eight this morning and received an appointment for 11:40 the same day."
• "Phoned at 8am got to speak to receptionist about 8.20am and given an appointment for my husband at 9.30am."
• "Rang at 8am spoke to a very friendly and efficient receptionist. She organised an appointment at 9.30 the same morning."
• "The online booking is a lot better and no need to have to call at 8am to try and get an appointment."

Cons:

• "Doesn't matter what time you ring you are always 27,000th in the queue!!"
• "Getting through on the phone is virtually impossible and by that I mean 387 phone calls to get through."
• "Heaven help you if you need a same day appointment. I phoned 32 times this morning trying to get through to someone to no avail."
• "Last month called 234 times (thank god for redial) before getting through to speak to reception at 8am it took over 1hr."
• "The worst GP surgery in the world, they stop my diabetic medication and when l spoke to them they told me you need a review and no one contact me even to book appointment for reviewing."
• "Shocking medical practice, you can never get through on the phone."
• "It's almost impossible to get a routine appointment these days."

Staff and Service Quality

Pros:

• "From reception staff to GP’s are all great and always helpful."
• "The male nurse was extremely friendly and informative, made to feel very at ease."
• "The practice was busy but staff all still were friendly and helpful."
• "I have to defend this excellent practice from the 1* reviews. We have always been treated respectfully and with kindness by everyone."
• "All the receptionists at Cheadle are really helpful and extremely polite."
• "Medical staff are always superb - I’m always seen to efficiently and by friendly doctors."
• "The doctor I saw very nice and the staff on the reception desk very helpful."

Cons:

• "Worse experience with injections I’ve ever had!"
• "Regularly get prescriptions wrong."
• "Got to be the worst doctors in England wait hours to get through on the phone the Dr's don't care about the patients the receptionists think they are Dr's and don't want to help you."
• "RUDE UNPROFESSIONAL. Absolutely heart renched that i have explained and cried to 'ANN MARIE' apparently the surgery manager."
• "I really don’t how they can sleep at night providing such a sub standard service all round to elderly and vulnerable people with health issues."
• "One of the worst experiences of my life."
• "These people are unprofessional, insensitive, uncaring and incapable of listening."

Facility and Process

Pros:

• "Popped along for my flu/covid booster this week. As expected waiting room was full, however the turn over was swift."
• "The change in making an appointment has been a positive one."
• "It was rather busy but they worked in time order of your appointment so it was well organised."
• "Had my flu and covid vaccine this morning. Appointment was on time...no waiting."
• "Flu jab from booking appointment to being administered today went seamlessly for both myself and Husband."
• "Today i had my flu and covid jabs by a very helpful and friendly volunteer."
• "Attended for my flu jab on 13th October which was done on time and quickly."