The Percy Arms Reviews Summary

Category: Pub Guildford

Address: 75 Dorking Rd, Chilworth, Guildford GU4 8NP, United Kingdom

Phone: +441483561765

Rating: 4.5
based on 341 reviews.

Atmosphere & Setting

Pros:

  • "Loved the whole theme and atmosphere. A lot of time and effort been put into making it a beautiful place to stay."
  • "A great selection of different seating areas both inside and outside give a nice sociable ambience that is hard to find nowadays."
  • "The garden is a lovely place to eat."
  • "In the heart of the Surrey Hills it's a great venue for meeting friends, family etc and has a play area for the kids as well as a lovely beer garden."
  • "Really lovely outdoor space and great ordering system online and friendly staff."
  • "The pub is tastefully furnished & decorated."
  • "Fantastic South African/British food restaurant/pub set in the middle of the Surrey hills."

Cons:

  • "The dining tables by the play area were messy and dirty."
  • "Pity the outdoor play area for the kids was closed on our last visit."
  • "Shabby, stained bar stool seats."
  • "However, it feels a bit cavernous and has the atmosphere of a big chain pub."
  • "Conservatory dining room - boring, uninspiring, dark and gloomy."
  • "They have quite a problem with wasps in the outdoor covered seating area atm which we found to be very annoying."
  • "The pub is in a terrible location. The outside area is in a state of disrepair and the inside is not much better."

Food Quality

Pros:

  • "The food has been delicious and plentiful both times."
  • "This is by far the best Sunday roast in Surrey."
  • "Breakfast was decent, lunch and dinner had amazing food quality and a must try is their Sunday Roast!"
  • "Food was amazing. Fillet steak to die for and the lamb curry, WOW.. Stunning."
  • "The ribs are outstanding and my wife described the burgers as perfection in a bun."
  • "I enjoyed some great food and was taken back to Africa with the exquisite cuisine."
  • "The food was amazing, tasted so good and presented very nicely."

Cons:

  • "The Sunday carvery missed the mark."
  • "Ribs were a bit dry and fish dish was simply small and missed a good taste."
  • "Good food, although the ham hock terrine starter was still defrosting when it was served."
  • "But ordered turkey and it was turkey roll and had a horrid smoked flavour."
  • "Fish was disgustingly fishy to try eat."
  • "The roast dinners have gone downhill - the meat is very poor quality, chewy."
  • "Great location but the food is terrible! My lamb roast dinner looks like it was from a ready meal."

Service

Pros:

  • "Brilliant! We turned up with no booking, plus three dog. Got a great table and had exceptional staff."
  • "Naren was an absolute star. So friendly and attentive!"
  • "Service is pretty good and they look after you genuinely."
  • "Service was friendly."
  • "Very well looked after by the staff."
  • "Service was prompt and friendly without being unprofessional."
  • "The staff were all really welcoming, helpful and friendly...especially Shane!"

Cons:

  • "Service is a mixed bag, feels a bit slow and some of the staff are rude."
  • "Service is slow even though we arrived and ordered our meals at 12 noon when no one else was in the pub."
  • "Service was awful. All the staff walk round with sour looks on their face."
  • "Unfortunately my second rack of ribs was cleared by the waiter while I went to the ladies."
  • "Service - exceedingly slow and unfriendly, servers very much lacking any customer service skills."
  • "The staff are very rude the drinks are awful and they can’t pour a Guinness."
  • "Food was generally good, but the service was pretty haphazard."

Value

Pros:

  • "Prices are good value for the quality of the food and massive portions, you don't leave hungry!"
  • "Prices for Coffees/Hot Chocolate (which were really good) were even less than Garage service stations/Costa etc."
  • "Prices are reasonable for a good pub - circa £15 a main."
  • "Bit loud but good value for money and great service."
  • "Good value for the quality of food we received."
  • "Really great value for money."
  • "Price for five people came in under £100 - very good value; we did not drink alcohol but all left happily fed."

Cons:

  • "Obviously not cheap at a shade over 60 quid a head for the food."
  • "The plant based burger was not good value."
  • "Very overpriced £15.95 per salad and exceedingly disappointing."
  • "It’s over priced for what you get."
  • "The prices are ridiculously expensive but they always have been here. £9 for a glass of rose!"
  • "Not good value for money."
  • "Over all very disappointing meal for £60."

Thanks! Your review is awaiting moderation.