The Chestnut Tree Reviews Summary

Staff Service

Pros:

• "Staff were so pleasant, Very reasonable prices and ice cream sundaes were wonderful we will be back."
• "Staff really pleasant and with table service too!"
• "Staff were attentive and pleasant."
• "The staff are very friendly and approachable."
• "Beautiful setting and very friendly staff."
• "Great service from the staff in a lovely atmosphere."
• "Service friendly and quick."

Cons:

• "They charge you an extra pound for toasting the food and their response was terrible."
• "Disgusting attitude and shop, ridiculous customer service and abhorrent staff."
• "Staff looked like they did not want to be there and would only grunt when asked a question."
• "The young lady behind the till had no desire to be there and it really showed."
• "One of the ladies came outside and in no uncertain terms told us that the benches were for their customers only."
• "Terrible service and very rude “woman” staff member, didn’t catch her name but she had short hair and glasses."
• "Staff very rude. We were sat there for approx 15 minutes & not one staff spoke, offered us a menu."

Food Quality

Pros:

• "Delicious sour bread toasted sandwiches, nicest I've had in ages!"
• "We had a great lunch here – delicious pastries, soup and coffee and cake!"
• "Had a Cornish pasty which was served warm and very tasty."
• "Friendly, pleasant and efficient staff plus the biggest secret, the food is far and away above the expected standard for a typical tourist establishment!"
• "The scones were absolutely huge and we struggled to eat two each ..... but they were so delicious that we forced ourselves."
• "Clearly quality ingredients, well presented and generous portions but above all, delicious."
• "Brilliant food, the chips were fried to perfection and the gammon steak was very good and the portion sizes were very large especially the children's meal."

Cons:

• "The jam donut was rock solid, so bad I had to send it back."
• "We asked for cheese wrap, which was literally tiny piece of cheese wrapped in a bread."
• "Food was only satisfactory. Not terrible tasting but very plain."
• "The food we did manage to get get was over priced and disgusting."
• "And the bread was dry with no butter or spread."
• "The quality of the scone was fairly stodgy, and didn't taste freshly baked as we expected."
• "Food was mediocre."

Atmosphere & Setting

Pros:

• "Really nice setting and lots of outdoor and indoor seating available."
• "A lovely cafe in a great location."
• "Great location."
• "Lovely little tea room with a great selection of menu items."
• "Would recommend this coffee shop, a little cramped inside but plenty of outdoor seating!!"
• "Nice little restaurant."
• "A well established tea room in Bourton on the water with indoor and outdoor seating."

Cons:

• "Chaotic and really cheaply furnished."
• "Sadly there seemed to be confusion in here today."
• "Horrible atmosphere."
• "It is a bit cluttered in the restaurant and at 4pm another lady put the chairs on the tables which was a bit unsettling."
• "The cafe was pretty unspectacular too. Surprising for a beautiful place like Bourton."
• "Very peaceful and relaxing."
• "And the space is tiny inside. Not much space to walk around. Forget about it if you are with a pram or wheelchair user."

Value for Money

Pros:

• "Staff were so pleasant, Very reasonable prices and ice cream sundaes were wonderful we will be back."
• "My husband and I visited yesterday and were very impressed with the value for money."
• "Great food and friendly service at competitive prices."
• "The service, food and drinks were great for a reasonable price."
• "Good value food with tea and cake at £5.50 which is reasonable."
• "Very reasonably priced too."
• "Very reasonably priced and the cream tea was fabulous."