The Onslow Arms Reviews Summary

Service

Pros:

• "Always great service from staff."
• "What we really noticed is how wonderfully helpful, smiley and happy all the young staff were."
• "Good, friendly and fast service is what we all want and that’s what we got."
• "The staff could not have been more helpful."
• "The staff are very attentive and friendly."
• "The staff are efficient and friendly."
• "Excellent service by Georgie."

Cons:

• "However, on this occasion the Service let us down a little."
• "Not to its usual standards."
• "However, throughout the evening, we got the feeling that the staff were rushing us along a bit."
• "Left feeling very unwelcome with zero intention to ever come again."
• "Service is absolutely terrible. Have to wait in front of the bar blocking the entrance."
• "The service was not great, as we waited for around 20 mins for someone to clear away our plates - it was not even that busy!!"
• "Service was poor with waitresses not waiting and interrupting conversations and also passing plates of food overhead without care."

Food Quality

Pros:

• "The roast beef, which I requested to come served pink and was perfect."
• "The food was very good, tasty, good size portions, reasonable prices with regard to quality."
• "The fish and chips had the addition of Samphire in the batter, elevating the taste, best I've had in a long time!"
• "Good service, comprehensive menu, and excellent food."
• "The food was fantastic, very well presented."
• "Food and service was impeccable."
• "The food is always excellent and the service second to none!"

Cons:

• "The food today was average pub grub at best."
• "The king prawns was well over cooked and tasted like rubber."
• "The food let it down. It was not very flavourful and the chips were over fried."
• "Food good except for chicken which was dry."
• "The food that came after (with the exception of the fish cake and the lemon posset) lacked flavour and was very disappointing."
• "£24 for a tiny piece of fish on a mushed up ball of 'crushed' potato is disappointing."
• "Lacklustre fish served atop lumpy potatoes, it was disgusting!"

Ambience & Decor

Pros:

• "Traditional English countryside pub with a lot of wooden beams."
• "The pub is very cosy and nicely decorated, outdoors seating is just wonderful."
• "The walled outdoor dining area is tastefully done."
• "An extensive country pub full of character."
• "Beautiful setting, real family feel establishment, patio area is stunning."
• "The pub has a lovely feel to it with beams & an interesting collection of pictures."
• "A beautiful historic timber framed building with fantastic atmosphere…"

Cons:

• "Was very noisy as there was a private function on which meant we found it difficult to talk over very loud music."
• "On our visit to the Onslow arms we were seated at a table so close to other guests we were practically joining their group."
• "Nothing for kids to do (no real outdoor space)."
• "The entrance is hard to see, if you are new here."
• "We were sitting in not the best of places compared to the normal seating area and it was very bland and quite cool later."
• "It’s a lovely pub but it’s a shame the prices have got so high or the food portions so small."
• "Our table for 2 was very small and much too close to the next group, so their conversation dominated and there was no space to couldn't move even a few inches away."

Accessibility & Facilities

Pros:

• "Very dog friendly place with great seating areas inside or outside."
• "Plenty of parking spaces."
• "It has a large tarmac car park at the rear with no speed humps meaning low slung cars such as mine don't risk grounding."
• "As a wheelchair user, this venue is very accessible with dedicated parking right outside."
• "Well placed table for our wheelchair guest."
• "Beer garden had plenty of seating, there is also ample inside too."
• "Car parking was very generous."

Cons:

• "Only issue is that vegan options are not all clearly labelled on the menu."
• "Be aware the car park gets extremely busy and the entrance/exit can be tricky to get out of as the visibility of oncoming traffic from the right is limited."
• "If you are disabled I would advise you don’t go here as it is very wheelchair unfriendly."
• "Toilests luck of changing tables for babies."
• "My fish and chips was so oily the oil literally drained out of it when i picked it up and the meat in a scotch egg starter was raw and cold even after sending back twice."
• "It was difficult to get any attention from staff and no one came to check whether everything was ok."
• "The inside is also big, but is more suitable for customers who are on the shorter side."