JD Sports Reviews Summary

Customer Service

Pros:

• "The employees were very keen on helping me find what I was looking for."
• "Very helpful staff, I called the shop as my son had bought a pair of trainers which were mixed sizes 9 & 10."
• "Staff member Andreas greeted me within minutes which was very professional to see."
• "Very professional staff considered the guy before me was flirting with the staff serving him, she remained professional and helpful throughout."
• "The English lady who served me with long brown hair and glasses was very professional and nice."
• "The manager Marciano was a star, he helped me find my receipt and changed the shoes."
• "Spoke to a nice guy Kane who help me with my request and put the item behind the toll for me to come get it."

Cons:

• "Extremely rude staff."
• "Little kid pretending of giving 'customer service' needs to learn more about his job."
• "Very bad service. Once you manage to find an assistant and ask for what you want you are met with a blank expression."
• "It's OK, nice size and OK shoe selection BUT LIKE MOST JDs the staff are so bloody rude and they have so much attitude its ridiculous."
• "The shop was so under staffed, we sat for ages waiting for the shop assistant to notice us."
• "They have the most unprofessional off the street type of behaviour behind the till…very poor customer service."
• "Very poor customer service had to wait for 20 minutes before getting served the staff were not helpful."

Store Environment

Pros:

• "The store was pretty busy but we'll stocked and tidy with plenty of staff on hand."
• "Good store, well laid out and very easy to find the products you are looking for with well-defined signs for each section."
• "Great choice of foot wear and well stocked, everything on the shelf is in stock, staff are very well organised and get the job done promptly and sufficiently, very friendly staff members and helpful with great attitude."
• "JD is one store I can be sure where things are."
• "The range and quality of the clothing and gear offered here are exceptional."
• "Otherwise great stock and good availability."
• "Stepping into the JD feels like being welcomed into a community of athletes, fitness enthusiasts, and lifestyle junkies."

Cons:

• "Never felt so scared the shopfloor was unbearable so packed nobody could move someone fainted it was so hot and packed."
• "No one seemed to be wearing masks properly or at all either, surprising given the footfall the store must receive."
• "Boiling hot store."
• "MUSIC TOO LOUD!!!! ME and my husband went into this store we couldn't even communicate due to music being too LOUD."
• "Very claustrophobic shop with staff that always too busy to assist you."
• "Very loud music which makes it hard to talk to staff."
• "The store was hot and smelly and profound odour of smelly feet."

Product Availability

Pros:

• "Found a top I wanted to buy, the top appeared to be a bit dirty. They only had one pair remaining, so they offered me a discount."
• "I was looking for the new season tshirt from Fulham Football Club and I was very surprise that you actually store it!"
• "Lots of selection.. got really nice trainers and clothes for me my partner and our sons."
• "Fantastic comfortable light weight Shoe!"
• "It’s a not a shopping experience but a good memory for a full year! Love to shop more from this place!"
• "Would definitely recommend shopping here!"
• "Thank you for supporting local club, Fulham club is just around the corner, so well done to you!"

Cons:

• "A little disappointed, I was looking for some trainers, but just didn't have my size."
• "Waited 20 minutes for them to find the other shoe in storage and they never found it."
• "Worst JD sports ever. Waited 45mins for them to tell me that they didn’t have my size."
• "Every single shoe I asked for seemed not to be available in my size according to her handheld scanner."
• "After standing on the shop floor with my niece for 45 minutes I was then to be told that the item I wanted was out of stock."
• "The selection for female shoes wasn’t really what we were looking for."
• "Waited 10 minutes in line only to find that they did not trainers I wanted in my size, apparently they had the wrong size in the wrong box."