Sports Direct Reviews Summary

Store Layout and Presentation

Pros:

• "The building is very large, so there is plenty of space to display everything, and it was much tidier and more 'professional' than other Sports Direct stores I have visited."
• "Was really impressed with this store. It's so different from any other sports direct."
• "Fantastic store, best sports direct I've seen fully stocked with clearance sale and latest sports wear great lay out."
• "So much easier to find what you need in this massive store. Much better layout than when it was squeezed into the shopping centre."
• "Very spacious and different to any other Sports Direct."
• "Massive store. So tidy and smart."
• "The biggest and most organised sports direct store."

Cons:

• "Disappointing to say the least. Traveled further afield to a bigger store, hoping to have more choice, looking for a tracksuit for grandson (sml adult size)."
• "Terrible service, clothes are so high that they are unreachable."
• "Fresh and clean but the clothes are laid out all over the store."
• "Store is tidy and spacious but stock levels are atrocious. Minimal sizes of most items either too small or too big."
• "Large store but still doesn't have much more variety of stock than other outlets."
• "Brand new bigger sports direct and they still don't do sports clothing for 3-4 years old."
• "This did not look like your ordinary sports direct. It had lots of options and did not make you feel cheap for once."

Customer Service

Pros:

• "A real pleasure to shop in and best of all, staff are so helpful."
• "The staff are friendly and knowledgeable and pay attention."
• "Staff were really helpful answering all our questions."
• "The team member assisted me with my required size and was quite happy with my purchase."
• "Had a very pleasant experience at sports direct today. A young male shop assistant was very very helpful, knowledgeable."
• "The staff at the store were welcoming and friendly."
• "We were served by a young lady called Charlotte on trainer section... such a lovely young lady 5 star."

Cons:

• "For a massive chain store, it has piss poor service. I won't be tempted to go back."
• "Pathetic customer service. Staff not helpful at all."
• "Terrible service, Terrible staff attitude and zero customer service!"
• "Useless staff, no sizes in stock, an utter nightmare!"
• "Staff is unnecessary rude."
• "Absolutely poor customer service!"
• "Extremely poor customer service."

Parking and Accessibility

Pros:

• "Can find parking even on busiest days."
• "One of the better locations with plenty of parking."
• "Enjoyed my visit massive amounts of choice at styles there was plenty of room and loads of sanitizing stations."
• "Plenty of parking though."
• "The new sports direct store at lakeside retail park is really modern and trendy in comparison to the former store within lakeside shopping. There is ample parking right outside of this location making it even more easy to reach."

Cons:

• "I have just received a parking charge of £100 from sports direct contractor G24 for having parked in their worst Thurrock car park."
• "The store is fine, but received a £100 fine for parking for more than 2 hours only to spend £550 at the store.. this is daylight robbery!!"
• "Money robbing place, went there with my son for a gaming birthday party which last 2 hours, and a week later you get a fine of £60 for going over a 2 hour parking limit ridiculous!!!!"
• "Parking… try to go to a sports direct (plus their other stores in the same building) with your family for a ‘big shop’ and be under 2 hours."
• "Reason for 1 star is because they limit you to 2 hours of shopping. No matter how much you spend, you’ll get a £100 parking charge if there for over 2 hours."
• "Limited to 120 minutes parking."
• "After spending time and money in this store, I was disappointed to have received £100 fine for parking."