Sports Direct Reviews Summary

Customer Service

Pros:

• "Jasmine helped me she was also lovely, helpful, knowledgeable and very patient."
• "The store can get busy at times but they tend to have plenty of staff available to help and they’re always helpful and friendly."
• "Had a lovely experience here after having two trips to Wembley branch which is was so horrible. The staff at the till and the staff at the ladies trainers dept and others were very helpful keep up the good work!"
• "Very nice person in the runners department upstairs, my daughter very fussy and we weren't sure of her shoe size so, he had to get a good few different size and colour runners but he did it with no grumpiness."
• "Good store, big enough and nice range of products."
• "Very helpful staff, polite and patient with my enquiries."
• "When you do find a member of the staff they know their stuff and are polite with a smile."

Cons:

• "While trying on shoes some lady in the sports direct uniform was staring at us the whole time."
• "Very rude, arrogant, argumentative as well as extremely violent and aggressive."
• "I was met with the most rude and unhelpful manager I have ever encountered."
• "Worst place ever, worst customer service ever, staff are rude."
• "All around, bad customer service, poor management and just really unorganised."
• "This store is always short of staff and the ones that are present are poorly trained."
• "The customer service in this place is beyond abysmal."

Product Quality

Pros:

• "They also have an excellent range of kid’s school shoes which look just like dress code shoes but are comfortable trainers with minimal logos which are perfect for school wear."
• "Huge range across all the major brands and sizes up to 13 or 14 in many, with discounts that are hard to match."
• "Small defect in show which was replaced on the spot."
• "Great place for Sportwear and casual everyday clothing."
• "Overall satisfied, can get a lot for your money and not like other companies on the high street."
• "Part of a national retail chain selling affordable sportswear/clothing and various other sports/outdoor products."
• "Large stock always held. All major brands available."

Cons:

• "Horrendous experience today when trying to return shoes that disintegrated after my third time of wear."
• "Spotted a defect (likely someone been trying it several time and damaged it)."
• "Show on display was a little different from the one I received, a newer model."
• "Looks like this business is willing to fraudulently sell defective shoes to customers."
• "The difference between the shoes from the display and the one in the box is huge."
• "I bought a suitcase from them. Lasted 1 day before it broke."
• "I had bout a pair of nike shoes which turned out to be defective and hurt my foot."

Store Policies

Pros:

• "Suitable for all budgets."
• "Can get a lot for your money and not like other companies on the high street."
• "Good place but doesn't actually close at 7pm on a sunday as advertised."

Cons:

• "No refund?! Is that a joke?"
• "Not allow a refund to cash!!!"
• "They will not refund or accept refunds."
• "They are not honoring the 28 days refund/exchange that they are claiming they will do."
• "ABSOLUTELY NO REFUNDS OR RETURNS."
• "They refused to refund me as this is their policy and they are giving me a voucher."
• "There is no refund just exchange or credit for something else!"

Staff Attitude

Pros:

• "Staff are fantastic good personality from all that work there."
• "Clothing sections also very well stocked."
• "Last bought running shoes here several years ago and pleased to confirm that today they still have excellent product knowledge and remarkably quick service with just a couple of staff serving a crowd of customers."

Cons:

• "He were talking to the staff in a way of slavery."
• "All other staff are outright rude and seems they don't want to work there!"
• "Awful staff!!!!"
• "Worst customer care from the female staff at this branch."
• "THE WORST CUSTOMER SERVICE I'VE EVER SEEN ANY WHERE. VERY POOR MANAGEMENT."
• "the cashiers they have working are very rude."
• "the Muslim lady that was serving was so rude to us."