Sports Direct Reviews Summary

Delivery and Service

Pros:

• "First time in this store was very impressed how big it was."
• "Decent prices and lots of choice."
• "A fantastic sports superstore."
• "I recommend this job for unexperienced lorry drivers as they getting up to 3 months training with other driver."
• "The prices were exceptional, with a 50% sale all good."
• "Seems a great place to deliver to, you do go down a B road but it’s all good."
• "The young man assisted was very helpful and nothing was too much trouble for him to help with."

Cons:

• "4 weeks and still no delivery, because 1 of the 8 items ordered is out of stock."
• "Very disappointed! I ordered about 400 GBP items to Hungary about 40 days ago. It still hasn't arrived!!"
• "I ordered on 2nd December 2020 for next day delivery which I also paid a fee for 2 days later I'm still waiting."
• "Ordered a Good (€100), it was too big, the size chart didn't match."
• "Terrible customer service. There's no phone number to call anyone - ever."
• "These idiots took my order and payment and after a couple of days these idiots told me one of the items is not available."
• "In the 3 online orders I've placed with Sports Direct, one item has been wrong every time."

Product Quality and Selection

Pros:

• "Great value in runners, back to school shoes etc."
• "You can get some absolute bargains here."
• "Good shop for lots of different sports clothing and shoes."
• "Not as cheap as it was a few years ago but about same as most other stores."
• "This sports direct is different in that it as absolutely massive."
• "Love sports direct really great shop for men, not so good for women."
• "Great clothing as always."

Cons:

• "Drip.. few items had faults. Pocket wasn’t sewn up."
• "Goggles I bought came with a scratch."
• "Bought a pair of adidas samba trainers several months ago which I have worn about 8 times. Noticed a fault occurring on one of the shoes."
• "Ordered a basket ball/netball ball stand for next day delivery and paid extra - no delivery after waiting in all day."
• "Disgusted that no public toilets are available."
• "Bad customers support service, bad quality control of product sent out."
• "Ordered a Table Tennis unit from Sports Direct and it was faulty."

Customer Service Experience

Pros:

• "One of the staff I spoke to helped me a lot with a few pairs of shoes."
• "This place used to be awful, not anymore."
• "Seriously worth a look if you're a bargain hunter."
• "Received a jacket via online shop. Jacket had a six-inch tear on arm."

Cons:

• "The lady who was on the radio and another heard me and started a barrel of abuse at me in front of my son, husband and customers walking in and out of the shop."
• "Not a bad shop all in all, but the same issues every time we go...not enough staff around, and non willing to help."
• "Very disappointed with service as turned in twice this week and not been able to get in."
• "Terrible store"
• "Shockingly bad customer service from Sports Direct online."
• "Went to the pro equestrian part of sports direct this afternoon to buy a hat for my daughter, the customer service was horrendous!!!"
• "The customer service was horrendous!!! Not helpful in slightest."

Company Policies and Practices

Pros:

• "I picked up some jeans which retail at £35 for just £10 and there was nothing wrong with them at all."

Cons:

• "The returns policy is a bit of a joke too."
• "Can't get a refund if you buy stuff in store but your not told this!!!"
• "Complete disregard for employees, you are merely a number and easily replaceable working here."
• "Modern slavery, people threatened every day with remaining without job because of targets."
• "The phone number for sports direct is absolutely pointless. No one ever answers it!"
• "Absolutely disgusted with sports direct. Had no idea that refund was not an option."
• "Worked here for 4 days (at the warehouse) and the rules are a joke."