Heritage of Gloucester Volkswagen Reviews Summary

Customer Service

Pros:

• "Fantastic place, friendly staff, awesome customer service and easy to deal with."
• "The ladies on the service desk were very helpful and polite. Would highly recommend this dealership very professional and helpful."
• "Very professional service was given."
• "David in the Service Dept has always provided a faultless and most professional service."
• "Always a great service by the whole team."
• "Excellent service and problem with vehicle fixed to our satisfaction."
• "Excellent customer appreciation. Pleasant, friendly and knowledgeable staff."

Cons:

• "Not a good experience with our car service earlier this month!"
• "Disgraceful switchboard telephone operator - so RUDE with a terrible attitude."
• "This has to be one of the worst garages in Gloucester any work done here has to be taken back and done again."
• "Not overly impressed with the level of service received. I booked my car in for a major service, the guy I spoke to I felt like he didn't want to be there."
• "Absolute joke. Long story short - car was there twice. still not fixed."
• "I've never known such poor customer service! Beyond laughable!"
• "Appalling service, best avoided."

Sales Experience

Pros:

• "Went to Heritage VW, today spoke with Ben, a member of their sales Staff who was very helpful & friendly, plus not being pushy. We did a deal to buy a New Car, all very straightforward great experience."
• "we bought the car from them very friendly and professional service and staff was very helpful and friendly as well."
• "I was looked after from start to finish by Ben.R who was friendly and professional throughout the entire process."
• "Exceptional service from Ben and Phil made this the most stress free car buying experience I've had."
• "What a great place to buy a car, Ben the sales person was excellent not at all pushy and listened to what l had to say."
• "After test drive and our decision made to purchase Cameron was very helpful and we had a smooth transaction from start to finish and i am very happy with the car i brought."
• "Ben Glover sold it to me. Incredible service and Ben you had myself, my partner and my friend smiling and laughing with your fab personality."

Cons:

• "Also when we called to speak to the sales often told he was away from his desk and would call back but rarely replied and he wasn't even at the branch."
• "When you walk into a dealership looking for a car for a wide variety of use to include towing and the sales reps don't have a clue how to use the tags around the vehicle to locate the axel weights and gross capability for towing."
• "The Sales Rep mis-recorded our details at this time."
• "On arrival to view the Vehicle, the Sales Rep was disengaged."
• "Worst experience buying a car I have ever had."
• "Travelled 137 miles for nothing. Do not deserve SEAT Franchise. Strongly advise not to do business with Heritage."
• "Terrible experience with the representative. I visited Cheltenham the following day as so unimpressed with the staff at Gloucester."

Facility & Amenities

Pros:

• "Courtesy car provided and everything was good from the video provided showing problem with car to provided exact cost to repair."
• "I was given coffee whilst waiting but that was only a short wait and the service was quickly done, results explained and car washed."
• "The extra touches to the customer service were exceptional- from a personalised video message that I received before my appointment, to the 'grand unveiling' of my new car at the end, I was made to feel valued and important."

Cons:

• "Nothing terrible, but it was all a bit long winded for a small service."
• "I was disappointed that as I was only having a service on my car I had to wait 2 1/2 hours in the most uncomfortable chairs."
• "The location of Heritage of Gloucester Volkswagen is inconvenient for people requiring their car serviced."
• "Was hoping to use a main dealer for servicing a bit closer to home as it is more convenient, unfortunately it looks like I'll take my car back to Evesham for future MOTs and services."
• "Went to get parts, told no one was available for 5 mins, waited 20 then to be told that the 'parts guy' had gone for lunch."
• "Stay Away If You Can. Car booked in for 9:00 am Friday March 17. Had to sign for a one hour, £100 diagnostic and promised a call afterwards. No call."
• "Travelled 137 miles for nothing. Do not deserve SEAT Franchise. Strongly advise not to do business with Heritage."