Nando's Chatham Reviews Summary

Staff and Service

Pros:

• "There was plenty of staff in the dining area, and tables were cleaned and emptied promptly. The staff were attentive to our needs."
• "The service they provided us was lovely, they sat us at a nice table."
• "Excellent staff. Beautiful food as always."
• "Come to this Nando's a lot, and every time I get the nicest service."
• "Staff are young polite professional and welcoming."
• "The staff here are really friendly and welcoming."
• "Staff are always friendly and very helpful and even give you an update as you are waiting for a table."

Cons:

• "Both times I've had to complain to a waiter/waitress for them to bring it out 30 seconds later and 'apologize' for the wait."
• "Such a rude and ill-mannered staff!"
• "The only staff members I saw doing any work at all was a lady in the kitchen with red glasses on and Joanna who served us our food and took away our plates."
• "This manager implied that I was lying about the amount of time and that the order only took 17min and the food was standard and that is the way it is."
• "The food for half our group was missed and they didn't notice until we said something... Didn't even apologise for their mistake!"
• "Food was good but service was terrible."
• "20 minutes later this person then comes back only to say she had forgotten about us, but they didn't actually have any tarts!"

Food Quality

Pros:

• "Great chicken. I mean, absolutely sublime."
• "The food was cooked lovely."
• "I have to say Nandos upped their game over lockdown...their spicy rice has new meaning! Awesome food for the entire family!"
• "1/2 chicken was nice as was spicy rice."
• "The food ordered arrived freshly cooked, hot, tasty and plenty of it."
• "The peri-salted fries is amazing and extremely tasty, really enjoyed eating that."
• "The food is always great as you would expect from a Nando's, never disappointed."

Cons:

• "The chicken was quite dry and the only place that the sauce was found was on the top where the skin of the chicken was."
• "Even the pri pri chips they couldn't get Wright."
• "The chicken burger was also cold."
• "Disappointed garlic bread was burnt."
• "Went to nandos Chatham dockside today the service was good order our food and asked for no onions when the food got to us had the onions in it and the label said no onions took my plate up and said so they replaced it but the chicken was hard and dry had the same cold chips too."
• "The quality of Nandos chicken has gone really down hill."
• "The food was cold and the chicken was so dry there was no flavour at all."

Cleanliness and Atmosphere

Pros:

• "The restaurant is always clean despite the fast turnover of tables."
• "Restaurant was very clean too."
• "Parking free for four hours nearby. Clean toilets."
• "Great atmosphere you can sit outside to dine if you wish."
• "A real gem nestled in the historic Dockside. Great place to eat your favourite peri peri chicken and chips, chicken liver and many other yummy dishes!"
• "The place was busy and full of life so I really enjoyed my time."
• "Certainly the most welcoming and friendly Nando’s I have visited."

Cons:

• "Table was filthy. Menus were filthy."
• "Glasses covered in lipstick & marks, fruit flies everywhere."
• "Nice meal, good service but OMG, the cleanliness of the place is awful."
• "THE DIRTIEST RESTAURANT I HAVE EVER BEEN IN!!"
• "Thick film of dust on ALL wooden surfaces."
• "The chips were cold, the chicken was dry and overcooked on one meal, dry overcooked chicken on the second and cold chips with missing dip on the third."
• "Sat down squeezed between 2 families on a dirty table."

Management and Policy

Pros:

• "Gets huge waiting line to be seated at peak times... Other than that: great quality food, streamlined service, quick takeaway service that skips the table waiting line."
• "The online queuing system for a table worked well and it didn't take long for us to get a table."
• "A great experience which clearly follows the Government’s advice on Covid 19 strategies."
• "The place is very covid aware."
• "All you can drink sodas and help yourself sauces make it a good value for money option which feels generous."
• "Price is very reasonable along with a 20% military discount makes it an option for a mid-end of month treat."
• "A bit pricey but some value to be found. Consider the shared platters for 2 or more."

Cons:

• "The managers take a somewhat laissez-faire approach to management."
• "Told it was a 40 minute wait even though it's half empty."
• "Food is fine, just a stupid policy at the moment that makes you wait In a virtual queue even though there are loads of tables empty."
• "Sort it out Management team, it's up to you to organise the cleaning of the restaurant."
• "The manager stops people from entering even though there are 15 free tables. We were made to stand outside for 25mins in 2degrees at the dockside."
• "now they are asking online eque....that is not god for every coustmer...order is also online...no good..staff can take order easily...and from production area coming too much noise...like busy market.....with out mobile phone hungry people what will do?"
• "Staff under trained which prevents a good reputation and only aides in cold meals and rushed along customers."