Nuffield Health Brondesbury Park Fitness & Wellbeing Gym Reviews Summary

Staff and Service

Pros:

• "I love to train with Paulo. He's the best PT you could ever get."
• "Thanks to Mickel Platt for the follow up call to make it all happen. Brilliant!"
• "those 2 member of staff was very proffesional, an an asset to the company"
• "Harsha and Tariq have been excellent and Nuffield are lucky to have them! They provide fantastic customer service."
• "I am actually really grateful for some of the staff/trainers at this Gym. They are genuinely interested in the clients well-being."
• "The staff are friendly and helpful"
• "I had a fantastic day, an what made it special was the staff"

Cons:

• "the staff on reception are consistently rude and gormless."
• "Rude teenage staff that sit on the counter at the entrance as though sat on a wall outside."
• "The Managers are arrogant and never reply to or deal with any complaints."
• "High turnover of staff including management means there is no attempt to please the customer at all."
• "Strange place. The staff are not trained to deal with the general public."
• "Not sure if there's any actual management at this gym. If there is they should be sacked"
• "The safety procedures put in place for coronavirus are practically non-existent."

Facilities and Cleanliness

Pros:

• "gym equipment is good quality and it's never too busy..."
• "The gym is nice and clean, with a lovely swimming pool and lots of equipment."
• "This gym is great. [...] very large pool, always plenty of space."
• "The sauna and steam is a great bonus."
• "very clean an tidy environment"
• "the facility was tidy an clean"
• "Lovely gym with great facilities. Everything is clean, tidy, and the space is quite welcoming."

Cons:

• "Showers, changing rooms are dirty."
• "Very dirty old building. Looks new outside, but very scruffy in comparison to Nuffield Health on Essex Road."
• "The male changing is run down, the showers leak and there is mould everywhere."
• "The equipment are always dirty and broken most of the time especially the cables."
• "Changing rooms are always untidy, massive piles of towels not being taken away, floors always wet, toilets disgusting..."
• "Old equipment, Locker room is a mess, showers are not cleaned."
• "Lockers always broken, no towel services, swim wear drying facility always broken, sauna and steam room always broken, always running out of hot water swimming pool very low temperatures, showers are always broken the taps you can never turn to change temperature of the water."

Management and Policies

Pros:

• "Proper management would have a member of staff do a regular weekly check on all the facilities and report any faults and have them fixed quickly."
• "KEEP UP GOOD WORK SPECIALLY HASSAN A MEMBER OF STAFF POLITE N PRO"
• "Luxurious and Clean, With friendly and helpful staff."
• "Staff members are polite and professional"
• "the staff were helpful and kind"
• "Small gym area, but good energy and friendly members."
• "I LOVE THIS GYM FOREVER BCS OF TIDINESS AND FACILITIES"

Cons:

• "They literally just shut the jacuzzi for 6 months to increase profit by saving energy."
• "Very poor management of the place, things are always broken and take weeks or even months to get fixed."
• "Membership is pretty expensive, instructors aren't any good, and there is not many classes in all week at all."
• "Looks like Nuffield Health wants me to feel I am left with two options: pay extra or pay for a gym I do not use."
• "The Nuffield Health complaints department is a complete joke."
• "I escalated it to the general manager who then dismissed my concerns."
• "The WiFi has never worked, the aircon is regularly broken, most of the equipment needed to be replaced a few years ago and the changing rooms and showers are in need of refurbishment."