Treehouse Hotel London Reviews Summary

Location and Accessibility

Pros:

• "The location is fantastic for sightseeing, shopping, theatre etc."
• "Great Bar on the top floor with again, magnificent views."
• "The location is good for going to a number of places by foot."
• "It's in a perfect location that is walkable to Oxford street."
• "The location is perfect, rooms are very nice, spacious, clean with stunning view."

Cons:

• "However we stayed this weekend and they failed to advertise that there were roadworks/building works happening so it really spoilt the views."
• "Back to the roadworks, a humongous crane was pitched outside meaning my taxi was unable to stop on the road."

Rooms and Views

Pros:

• "We stayed for our wedding anniversary and were given a gorgeous corner room with a stunning view."
• "The rooms were nice and contained everything needed."
• "The room was rather small for a deluxe king room, but had cute details."
• "The huge windows (had there been no scaffolding) give the feeling of space and the window seat is an added bonus."
• "The room was cozy and perfect for My Mother and I."

Cons:

• "The room was on the small side, but great to have the window seats."
• "Unfortunately we weren't informed that there was scaffolding around the entire hotel, so we had no view."
• "Stayed here last night and it was OK, but I wouldn't stay again. The hotel is covered in scaffolding and our view was scaffolding rather than London."

Customer Service and Staff

Pros:

• "The staff were all friendly and helpful and everyone we encountered seemed genuinely pleased to be there."
• "The staff and service was top notch."
• "Jean from the Madeira restaurant was really great, very kind and understanding."
• "The staff were lovely and really made a special stay."
• "Super cosy hotel right in the center of London. Each time I come back I always try to stay at the Treehouse."

Cons:

• "The restaurant experience reduced everything to ok, food was poor in spite of the service."
• "Old hotel that has been given a makeover and tripled it's former prices. Wonderful location and views from top floors. Staff are friendly and plentiful, however attention to detail and professionalism are lacking for the price charged."
• "The staff at the hotel is horrible. This is the first time I faced racism in London."
• "Although the Hotel decor is quirky and the location is excellent the same cannot be said about the service that was offered to ourselves during our stay."

Noise and Disturbances

Pros:

• "The hotel wasn’t loud at all."
• "The rooms and social spaces of this hotel are stunning. So well thought through and creative to fit the theme to the tiniest of detail."

Cons:

• "After checking in we attempted to go up to the rooftop bar only to be told it was closed for a private event, I feel like this is something we should have been told either when booking or checking in."
• "More than an hour of false fire alarm at 3am and they still don’t know how to stop it at this moment."
• "The only downside was the dinner at the mexican place in top floor. Food was ok but our cocktails came after 30min, we almost finished eating and still one cocktail was missing."
• "The room we stayed in was nice but we barely slept because the restaurant and bar were directly above us on the 15th floor."

Food and Dining Experience

Pros:

• "We also had breakfast at Madera- Mexican influences over a very tasty start to the day."
• "Food at the 15th floor restaurant was great with again, wonderful views of London."
• "The Matador ( one of the best Mexican restaurants I've been too) absolutely great for both dinner and breakfast with a beautiful panoramic view."
• "The Mexican restaurant within the hotel is also a must visit in and of itself. We are big fans of authentic Mexican food."
• "Food was delicious. We also had breakfast at Madera- Mexican influences over a very tasty start to the day. Good coffee too."

Cons:

• "The only saving grace was Jean a waiter as once he saw what was happening he acknowledged it and went above and beyond to try to rectify and appease us, he apologised perfumery as they even sent him with the wrong desert order so we had to wait again."
• "Food was ok but our cocktails came after 30min, we almost finished eating and still one cocktail was missing, we decide to take a last drink somewhere else."
• "The only thing missing were better windows and a gym!"
• "The hotel was fun and different. The rooms were on the small side, but great to have the window seats. The staff were a bit off."

Value for Money

Pros:

• "This amazing place is often our home when in London."
• "If you are looking to celebrate a birthday, then look no further. I stayed here for a two-night birthday; every effort was made to make our stay feel bespoke and unique (rose petals, extra prosecco, brownies, ect)."

Cons:

• "Not what I was expecting when paying $500 a night."
• "The price point is definitely high. Can feel rather pretentious during the evenings."
• "The only reason that I haven't given this the 5 stars it deserves is because there is a service room charge for cleaning."