The Milestone Hotel and Residences Reviews Summary

Service

Pros:

• "Absolutely, by far, the best service I've ever had anywhere."
• "The staff were fantastic, nothing was too much trouble and they were very attentive."
• "The staff was so accommodating and kind, I was never worried about my stay there."
• "Every worker at the hotel is totally devoted to making your stay wonderful."
• "The staff are amazing and really sweet and kind❤️"
• "The staff could not have been more accommodating or gracious."
• "The staff here are experts in hospitality, the best of the best."

Cons:

• "The service wasn’t good and it was very expensive."
• "The decor was warm and cosy however the staff were the ones who ruined my stay."
• "Staff were very judgemental. I heard them gossip as I chose not to pay £26 for a single whisky and coke."
• "The staff can't be more helpful, the attention to detail is impressive."
• "The customer service is really on the ball."

Location

Pros:

• "10 min walk to the Royal Albert hall."
• "An EXCELLENT stay in one of the most upscale areas of London."
• "Location was a real plus. Right across from Hyde Park and its beautiful gardens and paths."
• "The hotel is right across from Hyde Park which has numerous walking paths for a leisurely stroll."
• "The location of the hotel is perfect for sightseeing."
• "Its location is good, being near Kensington Gardens."
• "Across from Hyde park and fairly close to the tube."

Cons:

• "Location-wise, if you are looking to take public transport, it is a bit of a walk to the nearest underground."

Rooms

Pros:

• "The room we stayed in certainly reflected this."
• "Luxurious hotel, room was amazing. Bathroom and shower gorgeous."
• "The room and facilities were first class."
• "The room was spacious and yet cosy."
• "Rooms are immaculate and spacious."
• "My room was very beautiful, clean and tidy."
• "The room was amazing…luxurious, beautiful, posh."

Cons:

• "The room we were in (Deluxe King) was not one of the rooms pictured on the website."
• "Our room may not have been the biggest (it was kinda a closet) but the service, the facility, the setting were just perfect."
• "The room was a little disappointing though, stains on the walls where the air con is and all of the furniture was getting tired."