Address: Pincents Kiln Industrial Park, Pincents Ln, Theale, Reading RG31 7SD, United Kingdom
Phone: +442036450000
Rating: 4.3
based on 706 reviews.
Parking
Pros:
"Ample parking space and clean and visible markings, you can't get lost."
"It has a massive multi-storey carpark, though be warned on the weekend."
"Car park wasn't busy and managed to park on level 1."
"Cars were guided to available spaces in the car park."
"Parking so easy. Right next to motorway and the most helpful staff."
"Absolutely huge, loads of parking, good access."
"Multi story parking which is free even without purchase."
Cons:
"Parking was atrocious. Took over an hour to go down one floor."
"Been stuck in car on 07.01.23 for almost 2 hours and still on the 3rd floor."
"On a busy Saturday we got caught in the garage for 1.5h!"
"Shocking, hours stuck in car park to get in and out, didn’t even get in to the store, just arrived and hours later left."
"It’s a nightmare to park and equally frustrating to get out!"
"The car park that greets you is like a labyrinth of passages, mostly full all of the time."
"Terrible service, long queue in store to pay and car park hell."
Customer Service
Pros:
"Went to IKEA Reading around 6pm on a Saturday... Also got all the bits I needed and checkout was quick."
"Staff members that stood out were Teresa and Dan. They were very customer friendly and never stopped rushing around."
"I was served by Isobelle in this dept. She was great! Really knowledgeable and helpful and friendly!"
"Had a wonderful experience with a staff member named Farah."
"The staff is knowledgeable, friendly, and always ready to assist with any inquiries."
"Staff were always on hand to help in any department with any queries and knew their stuff."
"The staff are very helpful."
Cons:
"Terrible online service. Really a shambles."
"The staff acted in an unprofessional manner (without name badges on), long waiting time without any communication or an apology for the wait."
"Really appalling customer service system."
"They have over 10 customer service tills. And they only open one for returns."
"The worst customer service experience… they clearly do not know what they are doing!"
"Terrible (or no) stock management, items missing (no lids, but still sell containers), misplaced, mess almost everywhere."
"The After Sales service is rubbish and a discredit to IKEA."
Store Layout & Stock
Pros:
"IKEA is always a fun place to visit. This one is no different. It's huge! It's very well laid out."
"An excellent example of IKEA."
"Really like visiting IKEA and see what they have on display."
"The store layout was well-organized, making it easy to locate and browse through different product categories."
"All the products are well labelled."
"It's different to a normal shop as its set out like a home would be."
"Obviously product choice is very varied and good."
Cons:
"The main problem here is the parking lot coz the lifts are always busy and when you have a baby pram with you.....u have to wait like crazy."
"The whole place felt very unsafe."
"There were quite a few items out of stock that I wanted."
"Many great products disappeared sadly, what we used to use and wanted to replace (certain cookware, kitchen stuff)."
"The new layout of the children's section is too cramped and causes congestion."
"Both the market place and the self service area feel smaller than some other stores so you probably want to carry out a stock check online before visiting."
"This ikea is badly laid out causing massive groups of people in choke points."
Food & Restaurant
Pros:
"Still managed to get a hot drink and a bacon roll for 95p so can’t complain at that."
"Nice IKEA breakfast at only £3, vegetarian finger, beans, mushrooms, half a tomato and 2 hash browns."
"The food is good too. Vegan options are nice which they now sell too at the exit."
"The food was very tasty, I forgot to photograph, but I had chicken schnitzel, and my guest had Swedish meatballs."
"Food always decent and well priced."
"We ate in the food hall, hubby loves the meatballs, I love the salmon."
"The food here is also surprisingly cheap and also very good too."
Cons:
"The food queue was huge, as only one side of the fridges were stocked."
"The hygiene level in the food area was really disappointing.. dirty cups, dirty cutlery absolutely below standard."
"Restaurant was chaos and there appeared to be no sense of health and hygiene."
"We were stuck in a non-moving queue over 20 mins for the restaurant to be served by unhappy staff."
"Restaurant was the biggest disappointment! Very small selection of dishes, no cold salads (used to be salmon and shrimp) or salad bar."
"Food was cold by the time got serviced, the cutleries were dirty."
"Restaurant a huge disappointment; food on the floor, spilt drink on the floor, wet soiled magazine with food on the floor, soiled trays, soiled food covers, soiled tables!"