Address: 150 Kingston Rd, New Malden, KT3 3RD, United Kingdom
Phone: +442083290570
Rating: 4.6
based on 276 reviews.
Customer Service
Pros:
"The salesman Joel was very helpful, polite and gave us plenty of time plus demonstrated great knowledge."
"Fantastic service from Emil - having never bought a bed before we are walking away with one that was perfect."
"Emil was a superb help when we chose our furniture for our new home. He made the whole process really enjoyable."
"Emil Williams, you are a first class sales man & a gentleman sir. Firstly you treated my mum with the upmost respect."
"We had such a great experience purchasing our sofa set and dining table at this store. Matthew went above and beyond to assist us."
"A great experience, Emil was really helpful and thorough. No hard sell, didn’t feel pressured or rushed."
"Ross was extremely helpful and knowledgeable on the product. He spent time helping us reach a decision on which mattress and accessories to purchase."
"Johnny was very attentive and showed us various settees, with which we brought one."
Cons:
"Absolute disgrace of a place. Bought a TV stand last November, they finally delivered it this summer. It was arranged to be built for us. And it still hasn't."
"The worse service ever, we spent few k with our orders, each of its furniture delivery always unpredictable."
"Lies, broken promises, and more lies. We were told that our table would be coming out of the sale the following day, so we had to make a purchase decision there and then."
"We ordered a whole wardrobe at the end of October to be installed before Christmas but they lost wardrobe pieces to mount it."
"Worst experience ever! After you paid you are nothing. We ordered a sofa and the first question I asked is if this sofa can get into my house."
"No complaints until delivery, the delivery guys immediately started huffing about saying the sofa wasn't going to fit down our hallway."
"Rubbish service. Take a deposit, promise a delivery time which they don't meet."
"Had a sofa advertised for £695 but as soon as we went to buy it, they said it had gone back to £995 as they had ran out of sale stock!"
Product Quality
Pros:
"I found there was a wide variety of items and we were allowed to take our time making a choice. The furniture is very good quality and can be tailored to your taste."
"We bought our mattress and pillow with Joel’s help. He was patient with us from the first minute till the last with supportive explanations."
"Matthew was amazing. He was incredibly thorough in his search to find us what suited our needs, and put his best efforts in to make sure we got a price we were happy with."
"Very good furniture selection, and amazing customer service. My significant other and I worked with Emil, who went above and beyond to make our buying experience a very good one."
"A massive thank you to Shahid and David! We had been looking for sofas for our renovation project and had struggled to find what would work."
"Had an amazing experience at the Furniture Village New Malden store. Special thanks to Emil Williams who truly went above and beyond to ensure we were purchasing the right mattress."
"Went down to Furniture Village this morning looking for a sofa bed, and although they didn't quite have what we were looking for, the customer service was fantastic."
"Amazing service once again! We previously purchased a sofa and bed from here and they were great quality…again in search for new furniture we came back and bought excellent quality wardrobes, bed frame and side units!"
Cons:
"We ordered a whole wardrobe at the end of October to be installed before Christmas but they lost wardrobe pieces to mount it."
"Left out half way for weeks! We ordered a whole wardrobe at the end of October to be installed before Christmas but they lost wardrobe pieces to mount it."
"Worst experience ever! After you paid you are nothing. We ordered a sofa and the first question I asked is if this sofa can get into my house."
"No complaints until delivery, the delivery guys immediately started huffing about saying the sofa wasn't going to fit down our hallway."
"Rubbish service. Take a deposit, promise a delivery time which they don't meet."
"Had a sofa advertised for £695 but as soon as we went to buy it, they said it had gone back to £995 as they had ran out of sale stock!"
"I bought a divan set from the New Malden branch and regretted the day I stepped foot into this store. It really is unfair for any customer to be put through such an ordeal, an episode of failures."
"still haven't refunded my money it's been 6 weeks! Sent damaged table to us. Requested refund, they picked it up but never sent money back."
Delivery and Installation
Pros:
"I am anxiously awaiting my delivery which is a standard wait time in most furniture stores that make furniture to order."
"We are extremely grateful! We honestly couldn’t recommend Matthew enough!"
"Thank you so much again Emil, Gareth and Joel!"
"Shahid Abdul and Amin Islam. They were both very helpful, courteous and patient with our questions."
"Shahid, with his big smile provided a great service in store and helped with post purchase queries effectively and followed up as promised."
"Went to furniture village today only just looking. I was very impressed with PPE in store we were safe while looking around inside the store with all members of staff."
"I have bought several items form them in the past few years (2 sofas, bed, 3 mattresses and mirror)... Their product quality is good and I like it..."
"We were going to dfs to buy a sofa the price went up £100 over the weekend I said if you take the £100 of we would buy the sofa they wouldn’t do it so we walked out and went to furniture village the sales person was amazing I said I would like this for my budget he went on his computer work out the cost job done great work very professional and delivery is 2 weeks quicker to."
Cons:
"Absolute disgrace of a place. Bought a TV stand last November, they finally delivered it this summer. It was arranged to be built for us. And it still hasn't."
"The worse service ever, we spent few k with our orders, each of its furniture delivery always unpredictable."
"Lies, broken promises, and more lies. We were told that our table would be coming out of the sale the following day, so we had to make a purchase decision there and then."
"We ordered a whole wardrobe at the end of October to be installed before Christmas but they lost wardrobe pieces to mount it."
"Worst experience ever! After you paid you are nothing. We ordered a sofa and the first question I asked is if this sofa can get into my house."
"No complaints until delivery, the delivery guys immediately started huffing about saying the sofa wasn't going to fit down our hallway."
"Rubbish service. Take a deposit, promise a delivery time which they don't meet."
"Had a sofa advertised for £695 but as soon as we went to buy it, they said it had gone back to £995 as they had ran out of sale stock!"