Haynes Furnishers Reviews Summary
Category: Furniture store
Customer Service
Pros:
- "Carl and Steve so nice to deal with."
- "The staff were extremely helpful on the initial telephone enquiry and subsequent ordering."
- "Carl in the office, answering my emails and enquiries promptly."
- "The people I spoke to were really friendly and helpful."
- "Everyone we came across was friendly and helpful, the delivery dates and times were kept to."
- "Carl showed real eagerness to please."
- "Particular thanks to Steve and Carl who always took the time to deal properly with my many questions."
Cons:
- "Only issue was me having to phone to find out when they would be coming."
- "We had a very difficult time regarding delivery of our sofa from Duresta with them constantly misleading us regarding when it would be delivered."
Delivery
Pros:
- "Delivery was arranged and the two man team brought the armchair in, positioned it in place."
- "Delivery on time as promised."
- "Delivery came earlier than quoted, and the delivery and installation staff at the house were great."
- "The delivery team were friendly and thorough."
- "The delivery was exactly on time and the chair was fully assembled for us and was ready to use."
- "Always deliver on time and professionally."
- "Delivery was swift, safe and friendly."
Cons:
- "The only criticism is that the delivery men reversed their vehicle into the narrowest part of our driveway."
Price and Value
Pros:
- "Competitive price and very helpful service throughout."
- "Best price we could find anywhere."
- "Really great prices, comparable to all other sellers and delivery is included."
- "Delivered at the best price I could find online."
- "Haynes price was some £500 cheaper with free 4 weeks delivery."
- "The price was way cheaper than anyone else."
- "The price was excellent as I saw same chairs that would have cost me £300 more elsewhere."
Cons:
- "I am very disappointed with the quality and workmanship of the product."
- "Bought a loveseat online for £1,530 and I am very disappointed with the quality and workmanship of the product and way over priced."
Product Quality
Pros:
- "Excellent quality and at a cost far below that of a local distributor."
- "The bookcase is very good quality and at a competitive price."
- "Quality of goods fantastic."
- "Items (two Ercol bedside tables) were in perfect condition."
- "A lovely quality furniture."
- "They look great, are very comfortable and fit the room perfectly."
- "The furniture appears to be of high quality with a good life expectancy."
Cons:
- "I am very disappointed with the quality and workmanship of the product."
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