Haynes Furnishers Reviews Summary

Customer Service

Pros:

• "Carl and Steve so nice to deal with."
• "The staff were extremely helpful on the initial telephone enquiry and subsequent ordering."
• "Carl in the office, answering my emails and enquiries promptly."
• "The people I spoke to were really friendly and helpful."
• "Everyone we came across was friendly and helpful, the delivery dates and times were kept to."
• "Carl showed real eagerness to please."
• "Particular thanks to Steve and Carl who always took the time to deal properly with my many questions."

Cons:

• "Only issue was me having to phone to find out when they would be coming."
• "We had a very difficult time regarding delivery of our sofa from Duresta with them constantly misleading us regarding when it would be delivered."

Delivery

Pros:

• "Delivery was arranged and the two man team brought the armchair in, positioned it in place."
• "Delivery on time as promised."
• "Delivery came earlier than quoted, and the delivery and installation staff at the house were great."
• "The delivery team were friendly and thorough."
• "The delivery was exactly on time and the chair was fully assembled for us and was ready to use."
• "Always deliver on time and professionally."
• "Delivery was swift, safe and friendly."

Cons:

• "The only criticism is that the delivery men reversed their vehicle into the narrowest part of our driveway."

Price and Value

Pros:

• "Competitive price and very helpful service throughout."
• "Best price we could find anywhere."
• "Really great prices, comparable to all other sellers and delivery is included."
• "Delivered at the best price I could find online."
• "Haynes price was some £500 cheaper with free 4 weeks delivery."
• "The price was way cheaper than anyone else."
• "The price was excellent as I saw same chairs that would have cost me £300 more elsewhere."

Cons:

• "I am very disappointed with the quality and workmanship of the product."
• "Bought a loveseat online for £1,530 and I am very disappointed with the quality and workmanship of the product and way over priced."

Product Quality

Pros:

• "Excellent quality and at a cost far below that of a local distributor."
• "The bookcase is very good quality and at a competitive price."
• "Quality of goods fantastic."
• "Items (two Ercol bedside tables) were in perfect condition."
• "A lovely quality furniture."
• "They look great, are very comfortable and fit the room perfectly."
• "The furniture appears to be of high quality with a good life expectancy."

Cons:

• "I am very disappointed with the quality and workmanship of the product."