Address: Trimdon St, Sunderland, SR4 6DW, United Kingdom
Phone: +441915671444
Rating: 3.9
based on 118 reviews.
Store Layout and Navigation
Pros:
"The store boasts a well-organized layout that makes it easy to navigate through aisles of tools, building materials, paint, garden supplies, and more."
"Fantastic store situated near Sunderland city centre it has been reduced in size but still has a wide choice of homefare garden and building items."
"This is a big branch with plenty of options in each section."
Cons:
"The store is a shadow of what it used to be, not enough staff visible, a poor selection of what I wanted - power sockets."
"Sadly this store is now too small to have anything but the basics."
"B&Q is getting so small they don't have much to offer on other things."
"Hit or miss on stock since it was reduced in size. Can rarely get everything you need for a project."
Staff and Customer Service
Pros:
"Amanda was Awesome she helped me with a lot of items as I use a walker and take a lot of meds due to a lot of health problems so Thanks very much appreciated help great staff member."
"Really lovely staff, the lady on the paint counter was really lovely in helping me work out what paint I had on my wall and getting me the same paint so I could patch up."
"A member of staff gave his opinion, for which I was very thankful, then gave me some very useful information about something that I find very difficult due to my physical limitations."
"Called in today for paint and we were helped by a very friendly member of staff, she came and showed us where everything we needed was."
"We would like to thank the staff on kitchen sales many thanks especially Julia who has been brilliant sorting our kitchen nothing was too much trouble for her."
"Fantastic service from Amanda at Trimdon street Sunderland, This lovely lady was on the returns desk and went that extra mile to help me, credit to the store."
"Katie and her team in Sunderland store were very helpful."
Cons:
"Guy who I asked to help me was a waste of space, he was more interested in talking to work colleagues."
"Horrible horrible experience here. Ended up wandering around the store for 30 min searching for an item advertised online."
"Wasn't very helpful. I wanted 12 hoist hangers they come in packs of 10 so asked if I could buy the other two separate NO was my answer."
"B&Q Sunderland, was served here today by a very unprofessional young man who should never be working in retail."
"Can never find anyone to help you and when u do there chatting with co workers and seem upset u interrupted them gabbing about the weekend not at all like the advert ha."
"Visited this branch looking for a new kitchen, unimpressed with 5 staff members talking amongst themselves."
"The woman was rude and, after initially ignoring both of us, very unhelpful, didn't even direct my hubby to where the items were."
Stock and Inventory
Pros:
"Big store with plenty of stock available and even have the unusual items you wouldn't expect on the shelf."
"Good range of plants, and I have two in my flat at the moment, which I'm happy with."
"The store's inventory is frequently updated to keep up with the latest trends and advancements in home improvement."
Cons:
"Seem to be moving backwards rather than forwards. Very poor selection of wallpapers."
"Very poor stock levels of paint. We wanted to choose a suitable colour for our doors and came away from the store empty handed."
"Can't even get a box of screws from here. Awful stock control in store."
"Went in for a compound mitre saw. The one I wanted was on the shelf but not in stock."
"There stock checker never works. For example said they had loads of fence panels in. Hired a van to collect them, got there and there was none."
"Absolutely rubbish I was told that they did not have the items I wanted even though I had checked online."
"Says on app that stuff is in store and were to find it only not to be in stock."
Pricing and Value
Pros:
"B&Q Sunderland's pricing is competitive, and they frequently offer promotions and discounts, making it a budget-friendly option."
"B&Q has good quality of goods we where in there the other day found what we needed at a reasonable price."
"Friendly staff very attentive and helpful excellent discount when you buy complete 'bathroom's and kitchen's or when you multi buy, A1."
Cons:
"It's got most thing you'd want from a DIY store but in my opinion it is expensive."
"50/50, the staff are a bit odd I find in this shop. Slightly overpriced compared online prices."
"Over priced also for many items."
Checkout and Payment Experience
Pros:
"Managed to pay at click and collect desk. Not too much delay but another case of technology overload. Great store though."
Cons:
"At the self-serve checkout a different price was charged to the one on the shelf."
"unfortunately you are forced to use self-check out."
"New self checkout systems have been installed causing delays."