Sainsbury's Reviews Summary

Product Variety and Availability

Pros:

• "Excellent produce section and the rest of the store seemed very well stocked too."
• "Good supermarket, shelves normally well stocked with a good variety of products."
• "One of the largest stores in Bracknell offering a good choice of food and non food products."
• "Always tidy and products in stock."
• "A good size superstore with everything you need."
• "This store is a very quality respectable example of a Sainsbury's... a vast selection of products."
• "Always pretty much the same, a fairly well stocked supermarket."
• "A good little Sainsbury's they have a little bit of everything you want."

Cons:

• "Selection of chilled pizzas though seemed a bit short, especially compared to my local Maidenhead one."
• "Always busy and staff rarely seem to actually behave like they work in retail."
• "Low quality fruit and veg compared to other supermarkets."
• "Fresh fruit and veg shelves are always empty and the fruit particularly the nectarines go bad very fast!"
• "2pm and half the shelves are empty in the fruit section and chilled produce."
• "Very few staff available for help and smart shop not working, 'again'."
• "Although I haven't been in Sainsbury's for a while I feel that they are not as good as they used to be."
• "The clothing section overall is very poor, which is a shame."

Staff and Customer Service

Pros:

• "Those staff available are pleasant and helpful."
• "Sam treated my parents so wonderfully, so much so, they’ve been sharing their story on Christmas day!"
• "Great shopping experience with friendly staff."
• "Staff are very helpful and very kind, nicely laid out."
• "Staff are great and shelves are always well stocked."
• "Friendly staff and shop is what you'd expect from a supermarket."
• "Always tidy and products in stock. Nice size Sainsbury's not too big but has everything you need."
• "Friendly staff, large store with lots of choice!"

Cons:

• "It took me about 5 minutes to find where they’ve moved the lunch options to."
• "I had to self check out..felt caged in as it wasn't obvious how to get out from the scanning machine."
• "Terrible customer service experience at Sainsbury's Pizza counter today!"
• "Went to the petrol station, tried to pay at pump, wasn't working okay, pressed pay at kiosk... the person on till did not move a muscle the entire time."
• "Poorly managed, understaffed. Just waited 20 minutes to get served at the customer service / tobacco desk."
• "Thoroughly disgusted by the rudeness of Lloyds chemist assistant inside Sainsbury's."
• "Very disappointed to see how they are trying to get rid of their tills personnel by adding so many self check outs."
• "Pestered me to separate by a whole group of staff, from my 1 friend walking in, due to 'covid' when they have massive queues inside."

Pricing and Costs

Pros:

• "Can't believe the price of vegetables and milk. Wonderful."
• "Prices are OKish considering the economy right now, they do Aldi price match which helps."
• "Sainsburys is a very handy store 🏬 to get your shopping 🛒, prices are reasonable."
• "Great choice of products with helpful and smiley staff...."
• "You can get food 🍲 & drink in the garage & sweets etc to keep you going."
• "This store had a vast selection of products which impressed me."
• "It's good and has very cheap and reasonable prices for each and individual product."
• "With a choice of Aldi, Tesco and Sainsbury's in my area Sainsbury's wins hands down."

Cons:

• "Prices higher than other stores. Self checkout is slow."
• "Seriously unhappy at pretty much having to self check out. Not a customer satisfaction experience. Prices are higher than ever."
• "Great shopping experience with friendly staff, about the only thing to mention is some of the pricing is higher than at other supermarkets."
• "Prices are reasonable, maybe higher 👆 than others, but that is swings and rounderbouts in the field of shopping 🛒."
• "Roast beef and mustard crisps testosterone own brand. 1 year ago the price was £1.oo . They put price up to 1.20 now they cost 1.35. Blatant profiteering."
• "There's a choice of products for every budget and competitively priced match products too."
• "Get what you need, always more expensive than Lidl or Aldi."
• "Prices are good, depending on what you buy. Pizzas recently had a price rise from £3.70 to £5! Very disappointing."

Facilities and Services

Pros:

• "Self checkout service is available."
• "Starbucks and Argos on site. Public toilet is available."
• "Lots of parking spaces available."
• "30 minutes parking free. Next to high street with many local shops around."
• "Store was busy but service at the tills was prompt as there seemed to be plenty of staff on duty."
• "A good location with good parking facilities. There is also a recycling center in the far end."
• "Mostly good: shelves all stocked, good use of smart shopping to reduce contact points."
• "A Click and Collect service that actually works! Smart shop easy to operate too."

Cons:

• "The fuel station is there but it is closed."
• "The toilets were out of use, which when you’re in a rush is frustrating."
• "Don't know whether I'm unlucky or I looked the suspicious type, but have been picked out for a random shopping check three times out of my past four visits."
• "Felt trapped. I had to find my receipt which had dropped to the bottom of a shopping bag in order to exit the checkout area."
• "This place is going down hill fast. The new security barrier system is awful like they assume everyone is a criminal."
• "STILL no adequate cycle parking."
• "The gent's toilets were blocked & the urinals smelt and the floor was disgusting."
• "Had to go in the cafe to feed my baby; 5 pm it was closed. The toilets were out of order."