"Congratulations to all the staff and management for keeping us all safe during this pandemic, All the staff are friendly and helpful and the cleaning of the store is impeccable."
"The security guards are lovely, couldn't fault them at all behave professional and are always polite."
"Outstanding Service From Samantha! Great, pro-active customer service in Asda today from 'Samantha'."
"A word of thanks for Pedro. Always quick to respond and help at the self-service checkouts and always seems to be on shift."
"Good Store, one of the best ASDA, and inexpensive. Great friendly staff, especially at Customer Service."
"We cannot speak highly enough of James who helped my wife and I with our shopping on Saturday evening."
Cons:
"Shopped here for 8 years and the staff have always been really helpful but this is by far the worst customer service i've ever received."
"Rude shop assistant."
"Staff who work in Asda Burgh Heath are rude, have caused many complications and problems mainly due to who we are."
"Extremely rude store management!! Staff need training on how to deal with customers."
"Every time i visit this asda the staff are so grumpy and miserable even shouting at the top of their voices for babies to stop crying which was extremely rude."
"Rude, bolshy arrogant customer service staff 'Debbie' is most definitely one to avoid."
"Customer service at Asda Burgh Heath is questionable as they couldn’t care less it was like dealing with a robot."
Store Layout & Stock
Pros:
"Most days has a good range of items with satisfactory stock levels."
"As for the supermarket itself it's the same as all other ASDA superstores...good value for money for some things."
"Good selection of branded or equivalent foodstuff which is often cheaper than competitors."
"Well-stocked branch with plenty of choice of fresh & tinned/ frozen foods, fruit & veg, bakery items, delicatessen, snacks, drinks, alcohol, and household items."
"Aisles are clearly signposted to help you find what you are looking for."
"Free parking and plenty of spaces. Small wheelie baskets and trolleys available. Vast range of products including clothes, homeware, food and drink."
"A superstore for sure. Big, with everything you need all under 1 roof."
Cons:
"No diversity or world foods. No afrocarribean products in here. Never any food on the shelves, so empty and the fruit and veg looks like it's dying."
"I was very disappointed with the stock at Asda, Burgh Heath."
"This Asda may claim to be cheap but we cannot buy it if you don’t stock it."
"Although goods are cheap who ever does their stock ordering needs replacing or educating in how a store works."
"Poorly supplied shop. Not much variety of food products."
"Many shelves are empty of stock, and every couple of months items are moved to new locations within the store."
"Visited the store this morning and was not impressed - empty/poorly stocked/untidy shelves."
Pricing & Value
Pros:
"Nice, big, store, and good prices!!"
"Would definitely recommend."
"Used to use this branch every week when we lived in Epsom came up today for a change still as good as before will have to start using it again a bit further out but will be worth the extra trip for a bargain &value for money love the bakery all fresh best bread around well done asda."
"I came in to get dinner and walked out with a brimming basket of items at good prices - I notice price, so will only buy if competitive."
"Good offers and choices of food."
"A good big grocery store in the area with plenty of choice, great prices and deals."
"Cheapest petrol around. About 4p a litre cheaper than the shell next door."
Cons:
"I went to Asda today first 2 items on my shopping list was heinz salad cream 570ml Asda price £3.50 now it's gon up again to £3.89 in Tesco £ 2.99."
"Many £1 products going up 60% plus, how can that be justified?"
"But the price increases have got out of hand."
"Prices more expensive than the local corner shops."
"Gone right downhill. Prices gone sky high."
Checkout & Queues
Pros:
"The pizza counter is amazing!"
Cons:
"Absolutely fed up of 20 minute queues to check out."
"Queue for check out not managed. Next person putting goods on conveyor before person being served had exited."
"11 out of 13 checkouts unmanned, qué for 20 minutes to go through checkout."
"Customer services/tobacco desk seriously under-manned!! Massive queue... So, they lost a sale!!"
"The till service is a joke non existent long ques i met upset angry shoppers."
"Large store but only 2x tills attended resulting in long queues to pay for goods had to wait 15minutes to be served disgusting."
"Customers are getting fed up with long queues and no action or service calls."
Cleanliness & Maintenance
Pros:
"The toilet was the freshest smelling public restroom I've ever visited."
Cons:
"The cleanliness in the toilets was absolutely disgusting."
"Trolleys are 99% broken/faulty, have fun wheeling them around as the wheels get stuck or one refuses to go straight so the trolley persistently tries to veer off somewhere."
"Also has toilets although often very smelly."
"They were cleaning the trolleys but NO-ONE cleaning the baskets in between customer!!"
"Absolutely awful shop, nothing on the shelves, dirty shop."
"Nothing on the shelves, the fruit and veg which is meant to be fresh was rotten."