Sainsbury's Reviews Summary

Supermarket Layout and Accessibility

Pros:

• "There is a large and beautiful supermarket with a large parking area."
• "The store was clean and well-organized, with a wide variety of products to choose from."
• "This store got a big collection of world foods."
• "This is one of the larger stores and as such carries a large range of products."
• "Very good parking, especially for parents and children, and disabled drivers."
• "Large supermarket with sizeable homeware (TU and Habitat) sections even compared with competitors."
• "Large Sainsbury’s store, has all the usual quality provided by a customer-focused team."
• "Great store, not great with COVID or queues and as a disabled person I used self scan."

Cons:

• "It can still be busy, especially on weekends."
• "I found the self-service checkout experience very poor. It is very confusing to say 'trolleys and card only' on every self-service till."
• "The car park is not patrolled, and cars are often abandoned by people nipping in to get the odd bit."
• "Cars, users, vans, and even Sainsbury's own delivery drivers block the road near the disabled bays."
• "Trolleys are also an issue where trying to find a smaller trolley can be challenging."
• "Store layout was unfamiliar to me."
• "This Sainsbury's is very well stocked and is always clean and tidy. The manager is constantly walking around ensuring it's looking its best for the many customers daily."
• "This is a typical Sainsbury's Superstore with ample parking and the ability to purchase fuel situated on the outskirts of Coventry."

Product Variety and Quality

Pros:

• "There are thousands of different local products from textile products to pastries in the market."
• "What impressed me most was the quality of the produce. The fruits and vegetables looked fresh and were arranged attractively."
• "This store got a big collection of world foods. I go there to buy South Asian/South East Asian spices and vegetables."
• "Brilliant store, wide range of choices. Large spacious aisles, making it very easy to navigate."
• "Wide isles. Shelves fully stocked including fruit and veg."
• "The store offers a great selection of products, competitive prices, and excellent customer service."
• "Very good parking, especially for parents and children, and disabled drivers. Large store with a great variety of products."
• "This is one of the larger stores and as such carries a large range of products. It is light and airy and well laid out."

Cons:

• "I had to fiddle about with the vegetarian breakfast and use my own vegan milk and butter."
• "I rarely eat meat but sometimes make a special trip here to buy some organic meat for family. Now they seem to have stopped selling organic or free range chickens or beef joints."
• "There is a large car park, disabled bays seem to be misused by customers and staff alike."
• "They have a tendency to move items around the store and isles on a regular basis, which can make the shopping trip a bit more of a chore than it needs to do."
• "I accept that there are some supply issues but for weeks now I haven't been able to get some everyday essentials."
• "Whilst I enjoy shopping at Sainsbury's, it's frustrating that so much fruit and veg is plastic-wrapped."
• "It was great that I haven't been in the store for over a year, and the location of everything is still in relatively the same spot."
• "I think this shop has gone downhill since the pandemic sadly. The prices are too high and the quality has gone down."

Customer Service

Pros:

• "The staff were friendly and helpful, and I was able to find everything I needed quickly and easily."
• "The assistant made me feel stupid by saying impatiently: 'you've pressed the card payment button, you'll have to go back'."
• "The car park is not patrolled, and cars are often abandoned by people nipping in to get the odd bit."
• "I am really overwhelmed by the customer service and a customer (a teenager) arrived in Sainsburys."
• "Well stocked, clean, helpful staff, most people wearing face coverings, checkouts well screened."
• "The staff in the garage and the grocery store are helpful and polite."
• "This 5* review is of the member of staff that served me not the supermarket."
• "Staff are always helpful and kind. Well stocked shelves, lots of space to move around the store."

Cons:

• "Absolutely awful service. The self checkout tills are not autism friendly."
• "Helpful staff friendly and nice clothes but one thing I noticed was when the freezer is faulty they do not remove frozen food."
• "The assistant made me feel stupid by saying impatiently: 'you've pressed the card payment button, you'll have to go back'."
• "Not good when you need to travel by bus. It's bad enough having to do the job that a cashier should do."
• "It is very confusing to say 'trolleys and card only' on every self-service till (I had a basket)."
• "The only real issue with this store is parking."
• "I am really disappointed by the way they mailed me for the interview (online assistant)."
• "Really poor customer service apart from one gentleman who helps on the express check out."