Asda Small Heath Superstore Reviews Summary

Customer Service

Pros:

• "I rang your customer services, who although were helpful, could only offer me a refund."
• "Lovely lady on the counter serving and advising me to buy cod from the fish counter and salt it to make my own saltfish. Fab service."
• "The pharmacist there are quite nice and helpful. One of them went the extra mile for me and my family to help us search for children multivitamin after which she read and explain the dosage to us."
• "Cashiers are very helpful - they wait for me to load most of my shopping onto the conveyer before starting to scan it and they also give me time to pack it so it doesn't all pile up."
• "The drivers are always friendly and it saves a lot of hassle."
• "Customer Service was impeccable at this store, ladies at the CS desk were incredible and extremely helpful with getting a price for an item which didn't have a price and attempting to look for some Switch games, no faults there."
• "Vanessa at the customer service desk was knowledgeable, helpful and a delight 👍🏻 thank you for your assistance."

Cons:

• "The worst customer experience I have ever had."
• "I would advise the public to stay away from this store especially if you are from a muslim community."
• "Their customer service is ok at the times specified above but they struggle when it gets very busy (mainly late afternoons and the weekends)."
• "Your staff are rude and entitled."
• "Customer assistance are not helpful, i was there at midnight and talk with one customer assistance. I didn't find large box thats why ask him but he provide me wrong info."
• "I visited the store this evening for a refund/exchange. On arrival I was treated disgustingly by Hailey on the apparently 'customer service desk'."
• "Extremely poor service by asda, in particular staff at this branch."

Store Experience

Pros:

• "Small Heath Asda is a one of the biggest busiest supermarket branch in Europe."
• "Big Asda superstore with all the regular deals and promotions. Large George section."
• "The lovely thing about this store, in particular, is it's cosmopolitan selections."
• "Absolutely wonderful place to shop. Very friendly, lots of choice, especially smart prices and their value products eg their femcare is absolutely amazing quality and price."
• "Very large store. Plenty of parking. Petrol station available. Bathroom available."
• "Great place to buy school uniform and for general shopping."
• "Nice and clean store."

Cons:

• "It is rather busy and people tend not to be considerate here. It's quite a mess everywhere in the store, especially in George, where clothes are strewn everywhere."
• "The shelves are always empty the fruit and veg area always in a mess, the clothes are always on the floor."
• "very busy, very long queues (even late at night) due to lack of cashiers, self service checkout also long delays waiting for assistant if item wont scan, toilets shut at 8pm in a 24hr store."
• "Bakery poorly stocked."
• "Prepare yourself to wait in long queues to pay."
• "What a horrible place! Lot of empty shelves."
• "The car park is a big one way system with a combined exit with the petrol station onto a busy road so there are often queues to leave especially on a weekend."

Product Availability

Pros:

• "It is the biggest shipping mall I this area. Almost everything can be found here in a reasonable price."
• "You would everything you need under one roof including groceries, electronics, garden supplies, tools, clothing everything."
• "Their Asda Rewards Scheme is decent but mostly on items with prices already increased, rarely on any deal items or Just Essentials."
• "A much better looking and run store than some of my past memories."
• "Its a good sized store with a lot of products and it has a large variety of clothing."
• "Large variety and reasonable prices."
• "Fruit, veg and dairy well stocked."

Cons:

• "Asda is now mostly overpriced since Walmart sold the business, and starting to increase the price of their own brand products as well."
• "Illegal activity at this store! They forced me to work with NO rest period between my main job."
• "Some feedback on your click and collect. Yesterday I picked up my collection and only realised when I got home that 6 items of my order were missing!"
• "Everytime we do an online shop they never send you what you ordered with the driver."
• "Don't bother with click and collect at this store."
• "My frozen items didn't come with my order so had to wait another 30 minutes to get it."
• "Click and collect at this store is an absolute joke, never again."