Address: 49 Wallgate, Wigan, WN1 1BE, United Kingdom
Phone: +441942826598
Rating: 4.8
based on 196 reviews.
Customer Service
Pros:
"Alan’s BMX have proven to be a first class seller. Very reliable, very helpful and very prompt delivery."
"Staff are available to chat over the phone if you want some advice and prices are as good as you'll find."
"The customer service was great and Tom who works there was super helpful."
"Alan’s bmx has been around for some time now and they have got there customer service down to a T."
"The staff member I spoke to was very helpful and clearly valued my custom."
"Absolutely superb service, Toby was really responsive in his communications."
"The team are super helpful, the bike was delivered by courier next day and the transaction could not have been easier."
Cons:
"I would never recommend in spending money in this shop to anyone, absolutely disgusting behaviour."
"Be careful I told the person on the phone that my rear hub was broken and needed new barings he repeated 'no it isnt' and was rude about the whole situation not offering replacement and blaming me for the broken bike that is pre built."
"when it arrived it had scratches and marks and when I informed the store of this I was basically told tough."
"You knowingly sold shop soiled goods as new, fraud!"
"staff are vile have zero customer service skills and company as a whole is also useless as they cannot get an order correct."
"Horrible grubby little man, selling a tyre at double the price of everywhere else."
"To be quite fair this shop used to be ok, in my opinion the customer service is poor and not very helpful at all."
Product Quality
Pros:
"Order placed and received when stated, v good quality, fitted superb one Sat morning with one happy grandson."
"Used Alans for years for various purchases. Always have amazing deals and top quality product."
"Really helpful in helping me find the right products for my sons bike build and great prices."
"Very fast shipping, got here in 5 working days, 7 days total from overseas to my apt, thank you so much."
"I buy almost exclusively here not only because of great prices but to support the store too."
"Absolutely over the moon with the wheels. Made the wheels up, gave me free inner tubes, delivered early and very well packaged."
"Everything I ordered arrived within a couple of days with emails and tracking details."
Cons:
"Bought a brand new Haro race lite pro 24 from Alan's bmx which was well packaged but arrived with buckled back wheel and faulty bottom bracket."
"Ordered the wow painted gt pro... sadly the paint was chipped here and there."
"Bought a frame that was strangely damaged. A manufacturer's fault in the finish of the chrome."
"Ordered a federal frame. wrong pictures on site. completely different frame arrived."
"Unfortunately the bike arrived damaged from the manufacturer."
"There was a slight quality issue with some parts i ordered."
"i recently bought a very expensive tyre for its puncture protect system but it failed within the first two rides and the tyre came damaged too."
Delivery & Shipping
Pros:
"The bike was delivered by courier next day and the transaction could not have been easier."
"I ordered a pair of skyway tough wheels ..from AlansBMX I live in United States.... It took less than a week to get to me."
"It took less than a week to get to me ....I had a tracking number ..it was very easy to follow where it was."
"I order it a week before Christmas and it arrived on time."
"The bike arrived in mint condition and my partner was thrilled as it was a surprise present."
"The bike arrived the day after ordering. No damage. Exactly as described."
"Alan’s BMX came through and got them to me extremely fast and at a great price!!"
Cons:
"The website said the bike was coming directly from the supplier to me, to justify the £70 postage, but the parcel tracking said the bike was posted from ALANSBMX premises."
"The delivery company almost ruined things, but the guys at Alans were straight on it."
"Post Office messed up delivery day due to them being inept (paid for Special Sat delivery, it arrived Sunday after lots of complaining to them direct, lack of staff at hub 'allegedly')."
"These people don’t know how 2 ship and order I ordered on Sunday and got next day delivery didn’t come Monday didn’t come Tuesday didn’t come Wednesday finally on Thursday it was delivered."
"Ordered bike on from them on the 8th May, Heard nothing for days just for me to chase up and they don’t have it in stock when they was showing 7 in stock."
"This shop is the worst shop I've ever dealt with ordered a top online only for 2 weeks later to be told they didn't have it and then ordered an item on ebay only to be refunded as they didn't have it staff are rude and not helpful."