Evans Cycles Reviews Summary

Customer Service

Pros:

• "I would like to say a massive thank you to Owen, who was not only helpful and welcoming, but kept the store open late for me when I was in a crisis and needed a quick repair."
• "Friendly, helpful staff when I went in to pick it up. Lots of advice, help with setting it up properly."
• "Popped in to inquire about servicing for NHS staff (a recent offer they had on) and although this offer was no longer running the wonderful staff there had a look over my bike anyway!"
• "I recently bought a Pinnacle Arkose at Evans Brighton, and the service from the staff was really good – thanks to Joe and Eloise in particular."
• "This review is in particular about Evans Cycles Brighton brunch... They are all very knowledgeable, friendly and willing to help."
• "Very good staff who really went out of their way to help set my bike up and even help show me how to clip in with cleats on the trainer."
• "Absolutely Amazing service from both Matt and Tom is Brighton store."

Cons:

• "Came in on a Saturday a few weeks ago. Understaffed, so it took 30 mins to just drop off a bike for service."
• "Generally speaking, the service at this store was below standard; a bunch of mid-20s/30s guys standing around talking about their weekend and barely noticing customers when they enter."
• "This branch has very poor customer service. I Bought a Pinnacle cobalt 3 and the suspension fork got stolen."
• "No one came to help so we went and found someone, who said 'we're busy so it'll have to be quick'."
• "Appalling service do not use these people."
• "Awful communication and very difficult to get on the phone."
• "Rude and aggressive."

Product Quality

Pros:

• "I’ve bought three different bikes from Evans cycles over the last ten years and only ever had positive experiences."
• "Really happy with my purchase from the Evans Brighton store. I was really impressed with the customer service I received."
• "Amazing experience, last Friday I went because my bike's wheels pressure was low and they not only fixed that but also made sure the everything was alright on my bike before giving it back to me."
• "He was incredibly helpful and professional, putting my mind at ease and helping me resolve my problem to my complete satisfaction."
• "First Class service at Evans in Brighton! Justin, a fantastic engineer with superb knowledge & experience, fixed my gear shift within minutes!!"
• "Can't praise Evans Cycles in Brighton enough! I bought the beautiful Pinnacle Lithium 2, which absolutely flies along the road."
• "Just bought a bike through Evans and am very happy. The bike is great and the staff is very friendly and helpful."

Cons:

• "They NEVER have the parts needed for a repair so you'll likely have to bring them yourself."
• "I bought a bike from Evans, after 10 days the bottom bracket failed, they refused to accept any responsibility."
• "Poor service and quality of bike. I spent £250 on a lower end bike. But had to take it back 5 times to be set up properly."
• "Bikes are great but the servicing is terrible! They charge through the roof and bikes come out with all the faults they went in with."
• "I will NEVER get a service there again. I’d rather go to an independent shop and they will do a better service at a fairer price."
• "Manager in this shop is extremely arrogant and has no idea of good customer service."
• "They lost the first bike in their warehouse, then lost the second with their delivery company. Then sent the wrong size bike out after that."

Staff Attitude

Pros:

• "The mechanic I spoke to was very friendly and helpful advising me on my ropey disc brakes (Jamis Renagade)."
• "I cannot thank Owen in the Brighton store enough, his infinite knowledge and superior customer service has made me a Fan of Evans Cycles."
• "The team in Evans, Brighton are absolutely brilliant. Knowledgeable, approachable and will bend over backwards to sort you out."
• "Halfway through a London-Brighton-London ride I had a small accident just outside of the store with some minor damage to my rear mech hanger. Thankfully the guys in-store were very helpful and managed a very rapid 99% repair to get me on my way again."
• "I was impressed by how friendly and knowledgeable the staff were, even junior members."
• "Great customer service at the Brighton branch of Evans from Carl."
• "They kindly gave me a brand new stem and saddle! Thank you very much Evans, very friendly service!!"

Cons:

• "When asked for help, they seemed irritated, almost as if I was wasting their time."
• "Every time I've been, the level of customer service has been dreadful. The staff are not friendly, don't act like they want to help, speak in a condescending way and act in an elitist way towards those with biker of a lesser quality."
• "When I asked to speak to a manager I was told there wasn't one."
• "They have no safe guarding process to make sure customers bikes are not damaged."
• "The staff seem completely uninterested in helping... and are generally just very unhelpful and even slightly arrogant."
• "Visited this shop in the heatwave the other week trying to buy a bike. At first I was completely ignored by all members of staff."
• "Astoundingly condescending staff."

Service Efficiency

Pros:

• "Ordered bike online and went to pick it up from here. Arrived to the shop quicker than expected, was ready quicker than expected."
• "Outstanding service, went in there in slightly miserable thinking 'this is going to hurt my wallet'... was back not more than 10 minutes later with the crank all nice tight and no charge."
• "Took my bike here for some new parts not only were they fitted perfectly but the price was way cheaper and work was done in a day!!"
• "Visited yesterday to borrow some tools to replace my inner tube, they were very happy to lend me them in the shop."
• "One of those shops you will be coming back to. Great selection of equipment and fantastic professional advice."
• "Always super polite, helpful friendly staff and the guys in the store today excelled and exceeded my expectations once again!"
• "Visited the Brighton branch to check out helmets for myself and my boyfriend. The staff were really helpful with helping us choose."

Cons:

• "Very very poor service. I took my bicycle to Evans to be checked and fixed and was told to leave it there for a few days."
• "I did not have an overall positive experience with Evans Cycles. They advertised delivery of a bicycle in 5-7 days but it came in 20."
• "Been in 2 times this week. Very lazy staff on both occasions."
• "THE MOST unhelpful cycles place. Been a few times recently but today was the last."
• "Ordered a bike rack using click and collect and the item was showing as in stock at remote warehouse. Over three weeks later, with no communication from the company my order was still not ready for collection."
• "McDonalds with bikes. No one cares after you paid, MOT is a joke, they will not call you to schedule and its always busy when you call."
• "Service was poor... heard staff complaining about the customers and it was only 9.30am."

Product Availability

Pros:

• "They had stuff on sale, but when we got up to the till, the thing we bought, was not in the sale, but it had a SALE sticker on."
• "Super helpful staff, was extremely busy when I went in but still felt like they had time for me."
• "The people who work there are cyclists, enthusiasts and know their stuff."
• "Recently purchased Cinelli Hobootleg touring bike. All the staff and mechanics were very friendly, knowledgeable and really helpful - especially Josh who advised me on the correct size."
• "Been in multiple times and received great support and advice."
• "Can't praise Evans Cycles in Brighton enough! I bought the beautiful Pinnacle Lithium 2, which absolutely flies along the road."
• "I also highly recommend the store in general as it is well stocked and all of their staff are very friendly and knowledgeable."