Address: 69-71 Charing Cross Rd, London, WC2H 0NE, United Kingdom
Phone: +442072879077
Rating: 4.5
based on 192 reviews.
Variety and Quality of Merchandise
Pros:
"They have almost everything to offer for a fan. Wands, Cloaks, jackets, nicks and bobs, beans and chocolates."
"The items are amazing. They have almost everything to offer for a fan."
"A really nice and thematic store, especially for Harry potter lovers, the layout and variety is superb."
"This place is an absolutely magical gift shop! House of Spells has a endless selection of amazingly Harry Potter merchandise, geeky swag, TV and movie memorabilia, plushies, and so much more!"
"TIP: This store has much better stock and carries more variety of items for wizards and witches of all ages."
"Amazing store. The staff was super helpful and friendly!! They helped me find the perfect wand for my friend who loves Luna Lovegood."
"This place is definitely smaller than the gift shop at Warner Bros studio, but I like the merchandise at House of Spells better."
"Great store for Harry Potter, and Game of Thrones merchandise! The ambience was really nice, the whole store has been designed as if it were in Hogwarts."
Cons:
"Very nice shop a bit expensive but there is something for everyone."
"The prices are high but it's still worth going to look."
"The decorations in this shop are so intricate and specific to each series which makes it so much more amazing."
"The overall experience was very lovely and I recommend anyone looking for anything good to go here."
"A must for all Harry Potter fans. They have all of the merchandise you could imagine for the films."
"It’s better to go to this shop first before you visit the shops at Platform 3/4 and the studio shop, so you get a good idea of what you want to buy."
"My son loved it. So much merchandise but they do have signs up EVERYWHERE saying DON'T TOUCH! Kind of puts you on edge a bit."
"Wonderful place to visit if you are a Harry Potter fan. We were going to the Palace Theatre to see the play and happened to see this shop."
Customer Service and Staff Behavior
Pros:
"The staff was super helpful and friendly!! They helped me find the perfect wand for my friend who loves Luna Lovegood."
"First time ever going into a Harry Potter shop and I was helped by amazing staff members especially a lady who helped me select Wind that I needed (Curly hair lady)."
"We asked for Snape’s wand but they gave us Dumbledore’s. Upon going to another store they didn’t make a problem to replace it and gave us a gift too for the mistake."
"Amazing staffs! They are really enthusiastic and helpful. They helped me to find the products that I always looking for."
"I absolutely love this place! you have such a wide and amazing collection of products. I am also so impressed with the staff, they are so nice!"
"Amazing staff! Absolutely ready and eager to help you, whether you wanna find something or just simply learn more."
"I was greeted by a wonderfully cheerful, happy and extremely informative young lady named Angel."
"Staff is super friendly and helpful (vishnu), worth the visit if you’re a Harry Potter or GOT fan."
Cons:
"The staff are a giant no. I actually thought one staff member was going to touch me. He stood in my peripheral and as I moved around looking he kept the same distance from me."
"Really upset. Went in today with my little girl expecting to spent a large amount of money to be followed around and stared at by staff when looking at items to be made to feel like a thief."
"Good setting, but complete ripoff merchants. I'm not paying £45 for a drinking horn, nor am I paying £35 for a glorified stick."
"I am giving you 1 star because we have been followed around by your sales assistant next to the wand section like a vulture."
"Couldn't even look around due to the fact that one of the workers followed us like we was thieves."
"Shop is decent but they constantly follow and stare at you. Been in twice with the same experience."
"Disappointed in the staff response. A woman was clearly trying to get into my backpack so I approached the employee at the entrance and told him about her and his response was 'what do you want me to do about it?'."
"Managers are very rude and unhelpful and constantly on their phones."
Shop Atmosphere and Decor
Pros:
"The place is unusually big for a shop in London that I have visited. It is spacious and has other items aside from The Wizarding World."
"Super interesting place to visit, especially if you fan of Harry Potter movie or books. So much to see here. The atmosphere are really taking you in magic world."
"The decorations in this shop are so intricate and specific to each series which makes it so much more amazing."
"Great store for Harry Potter, and Game of Thrones merchandise! The ambience was really nice, the whole store has been designed as if it were in Hogwarts."
"Loved this shop and so glad I randomly stumbled across it, instantly dragged my partner in it. The decor was great and there was so much to buy and look at."
"The shop was dimly lit and moody which I really liked. It's very enjoyable to just wander around in the shop...when it's not busy!"
"From the sweeping staircase to the tall old book cases and marble archways...this shop is sure to wow any Harry Potter fan."
"This is every Harry Potter fans dream. Plenty of stock, a little crowded as its so very popular."
Cons:
"The decor was great and there was so much to buy and look at, though I'll admit the upstairs confused me a little as it had nothing to do with spells or Harry Potter."
"A very interesting and intriguing shop selling replicas of Harry Potter theme. The ambience is a bit dull rather than mythical."
"The loud commercial music played inside ruined the magical vibes."
"It's an amazing shop, which captures the attention of every Harry Potter fan. It also has items from Japanese animes and other novels."
"Whilst my eyes lit up, when I first saw the outside, my heart sank when I went inside, some of the products for sale were genuinely Game of Thrones or Harry Potter related, they were at ridiculous prices."
"Big time HP collection, items from cushions to wands and broomsticks...good collections of GOT and some other stuff upstairs... worth a visit, just quite expensive."
"Great themed location for Harry Potter for wands and gifts, however got confused as now selling game of thrones stuff and had a snowboarding game set inside upstairs.. kind of diluted the experience but still a great set up."
"Nice place... Has a lot of collectibles from Harry Potter to GOT...and then suddenly GOT becomes Viking style keychain and pens and t-shirts and coloured skulls and then in a corner you see Elsa, Anna and Olaf...."